At a Glance
- Tasks: Support Neighbourhood Services and Retirement teams with high-level admin coordination.
- Company: Join Midland Heart, a top-rated employer dedicated to tenant satisfaction.
- Benefits: Flexible part-time hours, supportive work environment, and career development opportunities.
- Other info: Work from one of three locations and enjoy a collaborative team culture.
- Why this job: Make a real difference in people's lives while honing your admin skills.
- Qualifications: Strong admin background, attention to detail, and experience with documentation management.
The predicted salary is between 13 - 16 £ per hour.
We are recruiting a dedicated Administrator on a part‑time basis to support our Neighbourhood Services and Retirement teams. In this varied and vital role, you will ensure our operations run smoothly and our tenants receive high‑quality service by:
- Delivering high‑level administrative coordination to both the Neighbourhood Services and Retirement teams to enable effective operational management.
- Tracking and proactively following up on actions to ensure deadlines, service commitments, and operational priorities are met.
- Supporting robust record‑keeping and document control to ensure the safe management of homes, including conducting physical audits of compliance records at various sites.
- Maintaining, updating, and auditing service records and digital systems to ensure all information is accurate, compliant, and easily accessible.
- Gathering and organising information to assist with performance monitoring, helping us evaluate and continuously improve our service delivery.
Please note: We are happy to accommodate the successful candidate to work from any one of our three main office locations – Bath Row, Birmingham (B15 1LZ), West Midlands Hub, Oldbury (B69 4PN) or East Midlands Hub (LE10 1QZ).
Our Ideal Candidate:
- You have a strong background in administration, with a proven ability to manage documentation and complex schedules across multiple teams alongside the use of IT systems to support your job role.
- You have a keen eye for detail and have experience of overseeing safety checks and property standards within a housing or regulated environment.
- Report writing experience as well as experience dealing with a range of internal and external stakeholders.
- You are comfortable managing competing priorities and are happy to provide flexible support to meet changing service needs.
- You are willing and able to conduct physical audits of documentation at various sites across our geography.
Who are Midland Heart? We are one team working together for our tenants. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we are here to develop your potential. We are proud to have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category.
Interested? See link below to view a full Role Profile. Applying is easy – simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role. We reserve the right to close the advert prior to the advertised closing date based on the volume of interest received. We are proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need to be successful in this role.
Administrator (Neighbourhood Services & Retirement) in Birmingham employer: Midland Heart
Midland Heart is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where teamwork and collaboration thrive. With flexible working options across multiple locations in the West Midlands, employees benefit from a commitment to career growth and a focus on delivering high-quality services to tenants. Recognised as one of the Sunday Times Best Places to Work, Midland Heart fosters an inclusive environment that values diverse backgrounds and experiences, ensuring every team member can succeed and contribute meaningfully.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator (Neighbourhood Services & Retirement) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Midland Heart on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Midland Heart’s values and recent projects. This shows you’re genuinely interested and helps you connect your skills to their needs.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on how your admin skills can help the Neighbourhood Services and Retirement teams run smoothly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Administrator (Neighbourhood Services & Retirement) in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Administrator role. Highlight your administrative experience and any relevant skills that match the job description. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Neighbourhood Services and Retirement teams. Share specific examples of your past experiences that demonstrate your ability to manage documentation and schedules.
Show Off Your Attention to Detail:Since this role requires a keen eye for detail, make sure your application is free from typos and errors. We appreciate candidates who take the time to ensure their documents are polished and professional!
Apply Through Our Website:Don’t forget to apply through our candidate portal! It’s super easy – just upload your CV and cover letter there. We can’t wait to see your application and learn more about you!
How to prepare for a job interview at Midland Heart
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like administrative coordination and record-keeping. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Attention to Detail
Given the importance of accuracy in this role, be prepared to discuss examples from your past where your keen eye for detail made a difference. Whether it’s managing documentation or conducting audits, specific anecdotes will highlight your suitability.
✨Prepare for Scenario Questions
Expect questions that assess how you handle competing priorities and changing service needs. Think of situations where you successfully managed multiple tasks or adapted to new challenges, and be ready to share those stories.
✨Engage with Their Values
Midland Heart values teamwork and development. During the interview, express your enthusiasm for working collaboratively and your desire to grow within the organisation. This shows you’re not just looking for a job, but a place to build a career.
