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- Tasks: Manage aids and adaptations for tenants, ensuring their homes meet their needs.
- Company: Join Midland Heart, a leading housing organisation dedicated to providing affordable homes.
- Benefits: Enjoy a supportive workplace with opportunities for growth and a focus on inclusivity.
- Why this job: Make a real impact by helping tenants live independently and comfortably in their homes.
- Qualifications: Experience in customer service and knowledge of aids and adaptations is preferred.
- Other info: Work from various Midlands locations and be part of a team recognised as one of the best places to work.
Based: Birmingham, B15 + Travel
Salary: £31,865 per annum
Hours: 35 per week
Contract: Permanent
We want to make sure our tenants' home works for them; our aids and adaptation service does just that by working with tenants who need their homes to be adapted to suit their needs. Join us as an Aids and Adaptations Officer and be part of the team supporting our tenants to live independently and comfortably in their home!
The Role
As an Aids and Adaptations Officer, you'll case manage aids and adaptations for new and existing tenants, from working with external services to secure access to medical assessments, to working with specialist teams to coordinate works and liaising with tenants throughout to ensure our tenants are provided with timely updates and their needs are met. You'll also oversee relocation cases, providing tailored housing advice and support to tenants requiring alternative accommodation. Utilising your communication skills and ability to build strong relationships, you'll liaise with internal teams and external services to ensure aids and adaptation needs are met, driving a high level of tenant satisfaction.
Responsibilities include, but aren't limited to:
- Triage and respond to tenant enquiries related to aids and adaptations.
- Coordinating requests for aids and adaptations between internal teams and external agencies.
- Oversee relocation cases ensuring a smooth transition for tenants who require alternative accommodation.
- Develop and manage comprehensive reporting for aids and adaptation cases.
Our ideal candidate? To be successful in this role, you'll have:
- A good understanding of aids and adaptations that can ensure tenants can sustain a tenancy – experience of coordinating an aids and adaptations service is preferred.
- Excellent experience of customer focussed service delivery.
- A demonstrable track record of effective communication with a range of internal and external customers both individually and collectively.
- Practical IT skills with experience of using a range of Microsoft Office programmes and in-house systems.
Our colleagues deliver services from the location that they are best delivered on any given day. This means that you should expect to work from a Midland Heart site a minimum of 3 days a week (on average). Our sites include Birmingham - Bath Row, Oldbury – West Midlands Hub and Hinckley – East Midlands Hub.
Who are Midland Heart? We're one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We expect a lot from our people, but in return, you'll find a supportive and rewarding workplace where great people thrive.
We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).
Closing Date: 6 April 2025
Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal. There you can upload a CV and Covering Letter, which show us that you have what it takes to make a success of the role. We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
No agencies please.
Aids & Adaptations Officer employer: Midland Heart
Contact Detail:
Midland Heart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aids & Adaptations Officer
✨Tip Number 1
Familiarise yourself with the specific aids and adaptations relevant to the role. Research common adaptations used in housing and understand how they can improve tenants' quality of life. This knowledge will help you engage confidently during interviews.
✨Tip Number 2
Network with professionals in the housing and social care sectors. Attend local events or join online forums where you can connect with others who work in similar roles. Building these relationships can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Think of specific examples where you've successfully managed tenant inquiries or resolved issues. Highlighting your communication skills will demonstrate your suitability for the role.
✨Tip Number 4
Show your enthusiasm for working with diverse communities. Be ready to share your understanding of inclusivity and how it relates to providing support for tenants. This will resonate well with Midland Heart's values and mission.
We think you need these skills to ace Aids & Adaptations Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Aids & Adaptations Officer position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of aids and adaptations services. Use specific examples from your past experience to demonstrate your customer service skills and ability to communicate effectively with tenants and external agencies.
Highlight Relevant Experience: In your CV, emphasise any previous roles or experiences related to aids and adaptations, customer service, or case management. Make sure to include any practical IT skills and familiarity with Microsoft Office programmes, as these are essential for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Midland Heart
✨Understand the Role
Make sure you have a clear understanding of what an Aids and Adaptations Officer does. Familiarise yourself with the responsibilities outlined in the job description, such as case management and liaising with tenants and external services.
✨Showcase Your Communication Skills
Since effective communication is key in this role, prepare examples of how you've successfully communicated with various stakeholders in previous positions. Highlight your ability to build strong relationships and provide customer-focused service.
✨Demonstrate Your IT Proficiency
Be ready to discuss your experience with Microsoft Office programmes and any in-house systems you've used. You might be asked about specific tools or software relevant to managing aids and adaptations, so brush up on your technical skills.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the team dynamics, the challenges faced in the role, and how success is measured. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
