Do you have a background in Housing Management or Safeguarding services? Are you able to balance what service users want with what can realistically be provided? If yes, we want to hear from you!
In this role you'll be based on site at our Retirement Living Schemes; Cresswell Court (main base), Malvern Court and Glaisedale Gardens, where Midland Heart provide onsite hosing management services, to a variety of tenants who live independently.
Candidates will need to demonstrate the ability to commit to regular travel across Wolverhampton and additional travel to our Head Office in Birmingham to attend meetings & training.
Your day-to-day responsibilities will include, but are not limited to:
- Carrying out void property viewings, managing sign-ups and overall tenancy management.
- Managing compliance including building safety, safeguarding, fire safety and health and safety, ensure that our schemes are safe, secure and thriving communities our tenants are proud to call home.
- Developing and maintaining positive professional relationships with our tenants, interacting with them regularly to ensure key messages are delivered and their needs are understood to achieve high customer satisfaction – proactive communication is key!
Across the schemes, you'll represent Midland Heart, playing a crucial role in running the schemes you cover and will be the responsible person on scheme, representing Midland Heart in the event of an emergency or customer query.
Our ideal candidate?
- Experience working within housing management setting, with a proven ability to manage safeguarding concerns for older adults and resolve ASB concerns through effective mediation and tenancy management
- Experience of carrying out building safety / compliance checks.
- You'll have practical IT skills (Microsoft packages and in-house systems) with the ability to write letters to customers, report repairs and complete online training.
- You'll be highly organised with the ability to balance multiple tasks in this varied role.
- Importantly, you're confident interacting with lots of different people, bringing a positive approach to any challenges you face whilst managing expectations.
Our tenants value face to face interaction and so it's important for you to be visible onsite at the above schemes each week. To be considered for this role, you must be willing and able to travel to all schemes and our central Birmingham offices for training / team meetings.
Who are Midland Heart?
We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.
We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category.
Assessments for this role are due to take place on 11th November 2026.
We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
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Retirement Living Officer in Wolverhampton employer: Midland Heart Ltd
Midland Heart is an exceptional employer that offers a dynamic work environment where your contributions directly impact the lives of tenants. With a strong commitment to employee development, a collaborative culture, and a clear social purpose, you will find meaningful opportunities to grow your HR career while working alongside passionate colleagues in Birmingham. Join us to be part of a team that values diversity, innovation, and the drive to provide affordable housing solutions.
