At a Glance
- Tasks: Analyse utility bills, challenge suppliers, and streamline payment processes.
- Company: Join a forward-thinking organisation focused on financial efficiency.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Be part of a Disability Confident Employer committed to inclusivity.
- Why this job: Make a real impact on our organisation and improve tenants' lives.
- Qualifications: Experience in financial transactions and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for an experienced Utilities Coordinator who thrives in a fast-paced, commercial environment. This role is not only about processing invoices, but also about treating each account with an analytical eye—really understanding our consumption data, asking the difficult questions, challenging suppliers and collaborating with colleagues in the business to help take ownership of our utilities management process. You’ll help streamline how we analyse, verify and pay our utility bills. Working across the business, you’ll use data to spot trends and reduce both utility costs and transaction volumes.
Responsibilities
- Analyse incoming utility bills and debt claims to determine Midland Heart's liability, approving valid payments and challenging incorrect invoices with Utility and Energy suppliers.
- Use data and management information to produce accurate reports, focusing on ways to cut utility consumption and costs.
- Process void periods during tenancy changes and coordinate timely meter readings to ensure accurate billing.
- Respond to customer and stakeholder queries about utility charges, while raising purchase orders, tracking payments, and reconciling accounts monthly.
- Maintain a database to track activity, monitor invoice reductions, and suggest system improvements to eliminate waste and improve efficiency.
Join us and you'll play a key role in helping us drive financial efficiency, making a genuine impact on our organisation and our tenants' lives.
Ideal Candidate
- Knowledge of payment systems and Microsoft Excel, as well as experience managing financial transactions.
- Proven case management experience with sharp attention to detail and a track record of resolving complex issues within a regulated industry (e.g. Utilities, Energy, Finance, Housing).
- Excellent communication skills, with experience of gathering, analysing and verifying information from various internal and external parties to form effective resolutions.
- Strong customer service background, with a focus on professional problem-solving and managing customer and stakeholder expectations.
We are proud to be a Disability Confident Employer.
Utilities Co-ordinator (Housing) employer: Midland Heart Ltd
At Midland Heart, we pride ourselves on being an excellent employer, offering a dynamic work environment where your analytical skills can shine. Our commitment to employee growth is evident through continuous training opportunities and a supportive culture that values collaboration and innovation. Located in a vibrant community, we provide a meaningful role that not only enhances your career but also positively impacts the lives of our tenants.
StudySmarter Expert Advice🤫
We think this is how you could land Utilities Co-ordinator (Housing)
✨Tip Number 1
Network like a pro! Reach out to people in the utilities and housing sectors on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your analytical skills. Be ready to discuss how you've tackled complex issues in the past, especially around utility management. Show us that you can think critically and challenge suppliers effectively!
✨Tip Number 3
Don’t just apply anywhere—apply through our website! It shows you're genuinely interested in joining our team and helps us keep track of your application more efficiently.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Utilities Coordinator position.
We think you need these skills to ace Utilities Co-ordinator (Housing)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Utilities Coordinator role. Highlight your experience with financial transactions and data analysis, as these are key for us. Use specific examples that show how you've tackled similar challenges in the past.
Showcase Your Analytical Skills:We want to see how you approach data! Include any instances where you've used data to spot trends or reduce costs. This will demonstrate your ability to think critically and make informed decisions, which is crucial for this role.
Be Clear and Concise:When writing your cover letter, get straight to the point. We appreciate clarity, so avoid fluff and focus on your relevant skills and experiences. Make it easy for us to see why you're a great fit for the position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at Midland Heart Ltd
✨Know Your Numbers
Before the interview, brush up on your knowledge of utility costs and consumption data. Be prepared to discuss how you've used data analysis in previous roles to identify trends and reduce costs. This will show that you understand the analytical side of the Utilities Coordinator role.
✨Challenge Yourself
Think of a time when you had to challenge a supplier or resolve a complex issue. Prepare a concise story that highlights your problem-solving skills and attention to detail. This will demonstrate your ability to handle the tough questions and take ownership of the utilities management process.
✨Excel at Excel
Since the job requires strong Microsoft Excel skills, make sure you're comfortable discussing your experience with spreadsheets. Bring examples of how you've used Excel for reporting or tracking payments in the past. If you can, practice some common functions or formulas that might come up during the discussion.
✨Customer Service Mindset
Prepare to talk about your customer service experience and how it relates to managing stakeholder expectations. Think of specific examples where you successfully resolved queries or improved communication. This will highlight your ability to maintain strong relationships while ensuring financial efficiency.
