Midland Heart in Birmingham City Centre is seeking a Customer Services Officer to join our busy Customer Contact Centre. This office-based role is 35 hours per week with three shift patterns (08:00-16:00, 09:00-17:00, 10:00-18:00) and Monday to Friday coverage.
You will handle inbound calls, emails and social media for 70,000+ tenants, logging issues accurately, resolving problems promptly and delivering empathetic support while upholding safety standards.
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Tenant Support & First-Line Resolution Specialist employer: Midland Heart Ltd
Midland Heart is an exceptional employer that offers a dynamic work environment where your contributions directly impact the lives of tenants. With a strong commitment to employee development, a collaborative culture, and a clear social purpose, you will find meaningful opportunities to grow your HR career while working alongside passionate colleagues in Birmingham. Join us to be part of a team that values diversity, innovation, and the drive to provide affordable housing solutions.
