At a Glance
- Tasks: Deliver excellent housing management services and support vulnerable customers.
- Company: Join a supportive team making a real difference in people's lives.
- Benefits: Hybrid working model, competitive salary, and opportunities for personal growth.
- Other info: Flexible working across Leicestershire with a focus on teamwork.
- Why this job: Experience a rewarding role with diverse challenges every day.
- Qualifications: Experience in tenancy management and strong conflict resolution skills.
The predicted salary is between 30000 - 40000 € per year.
Are you someone who thrives in fast-paced environments, and is looking to make a real difference to people's lives? If so, we are looking for a customer-focused individual to join us as a Tenancy Services Officer. Life as a Tenancy Services Officer is challenging – the role is intensive and works with some of our most challenging and vulnerable customers. But it is also rewarding and exhilarating, in which no two days are the same and you're supported by a close-knit team.
Your day‑to‑day responsibilities will include, but are not limited to:
- Deliver excellent housing management services, reducing the risk of tenancy failure through proactive interventions, safeguarding, and tailored support.
- Manage a varied caseload of tenancy breaches, anti‑social behaviour, safeguarding, and fraud, ensuring fair and sustainable outcomes.
- Work collaboratively across teams and with external partners (e.g. police, statutory agencies, contractors) to safeguard customers, protect assets, and tackle key tenancy related issues.
- Provide a responsive and coordinated response to tenant queries, ensuring that the tenant remains at the centre of all your decisions.
Please note: This role manages a patch covering the full Leicestershire area. We operate a true hybrid working model in which we deliver our service from the best location for the service to be delivered. You can therefore expect a healthy balance of remote and onsite working. Our team of Tenancy Services Officers cover a wide geographical patch, suitable candidates must be able to demonstrate their ability to travel across the Midland Heart portfolio.
Our ideal candidate will demonstrate:
- Proven expertise in managing tenancy-related matters, including the effective resolution of anti‑social behaviour (ASB) and proactive handling of safeguarding concerns.
- Skilled in navigating challenging customer interactions, utilising strong conflict resolution and de‑escalation techniques to achieve balanced outcomes.
- Demonstrated ability to manage a complex, high‑volume caseload, with a focus on staying organised and meeting key performance indicators.
We are a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
Tenancy Services Officer employer: Midland Heart Ltd
Join a dynamic and supportive team as a Tenancy Services Officer, where your efforts will directly impact the lives of vulnerable individuals across Leicestershire. We pride ourselves on our inclusive work culture, offering a true hybrid working model that promotes work-life balance while providing ample opportunities for professional growth and development. With a focus on collaboration and community engagement, you'll find a rewarding environment that values your contributions and empowers you to make a real difference.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Services Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current Tenancy Services Officers. Building relationships can open doors that you didn’t even know existed.
✨Tip Number 2
Prepare for interviews by practising common questions related to tenancy management and customer service. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience with conflict resolution and managing complex cases. Use real-life examples to demonstrate how you’ve made a difference in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Tenancy Services Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing tenancy-related matters. We want to see how your skills align with the role of a Tenancy Services Officer, so don’t hold back on showcasing your relevant expertise!
Showcase Your Customer Focus:Since this role is all about making a difference in people's lives, let us know about your customer service experience. Share specific examples where you’ve successfully navigated challenging interactions or resolved conflicts – we love to see that!
Be Organised and Clear:With a varied caseload, organisation is key! When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to see your qualifications and achievements at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Midland Heart Ltd
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Tenancy Services Officer. Familiarise yourself with housing management services, tenancy breaches, and anti-social behaviour. This will help you speak confidently about how your experience aligns with the role.
✨Showcase Your People Skills
Since this role involves working with vulnerable customers, be prepared to discuss your conflict resolution and de-escalation techniques. Share specific examples of how you've successfully navigated challenging interactions in the past, highlighting your customer-focused approach.
✨Demonstrate Organisational Skills
Managing a complex caseload is crucial for this position. Be ready to talk about how you stay organised and prioritise tasks. You might want to mention any tools or methods you use to keep track of your workload and meet performance indicators.
✨Embrace the Hybrid Model
Since the role involves both remote and onsite work, express your adaptability and willingness to travel across the Leicestershire area. Share any previous experiences where you've successfully balanced different working environments, showing that you're ready for the hybrid model.
