At a Glance
- Tasks: Keep environments safe and clean while tackling hands-on maintenance tasks.
- Company: Join Midland Heart, a supportive team dedicated to community well-being.
- Benefits: Health benefits, pension contributions, and discounts on big brands await you.
- Other info: Great career development opportunities in a welcoming environment.
- Why this job: Make a real difference in your community every day with varied tasks.
- Qualifications: Experience in practical maintenance work and using tools is a plus.
Do you enjoy practical, hands-on work and take pride in keeping environments safe, clean, and well maintained? Looking for a role where no two days are the same and where you can make a real difference to our homes, communities, and operational facilities? If so, join us as an Operations Support Technician within our Repairs & Maintenance team.
As an Operations Support Technician, you'll be responsible for:
- Works to be carried out using the Gutter vacuum/ladders to clean, maintain and repair the gutters on Midland Heart properties.
- Clearing and collecting waste and household items from both void and occupied properties, ensuring materials are disposed of responsibly and transferred to recycling facilities where appropriate.
- Supporting the upkeep of Midland Heart depots whilst carrying out basic building maintenance, lamp replacements, housekeeping activities, and facilities management tasks.
- Carrying out minor repairs and maintenance works including drainage, fencing, and paving repairs and replacements.
- Conducting building safety and compliance checks and supporting the management of skips, recycling facilities, and depot operations.
- Maintaining accurate records of work completed, inspections undertaken, incidents, and risk assessments.
- Ensuring all work is carried out safely and in accordance with health and safety legislation, policies, and procedures.
- Providing excellent customer service and supporting a positive experience for tenants and colleagues.
- Contributing to the achievement of service standards, productivity targets, and operational KPIs.
You will join a hardworking and supportive Repairs & Maintenance team, where you'll play a vital role in maintaining safe, clean, and well-managed environments for our customers, colleagues, and communities.
Our ideal candidate? We're looking for someone with:
- Experience carrying out minor building maintenance, environmental services, grounds maintenance, or similar practical work.
- Experience using hand tools, power tools, or light machinery in a work environment.
- Experience working independently while managing workloads, tasks, or service requests effectively.
What’s on offer? We have a whole host of benefits which can be taken advantage of by our employees - these include access to health benefits such as Medicash, up to 8% matched pension contributions and access to our Brilliant Benefits portal which will bring you discounts on your shopping with lots of big name brands!
Who are Midland Heart? We're one team working together for our tenants. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.
Interested? For a full Role Profile, please click ‘Candidate Information' below. Applying is easy - simply register on our candidate portal and submit your CV and Cover Letter. Applications close at midnight on Wednesday 29th July 2026. Please be advised however, that we may close earlier than this date, dependent on the volume of applications that we receive. We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
Operations Support Technician employer: Midland Heart Ltd
Midland Heart Ltd is an excellent employer, offering a supportive work culture that values teamwork and customer satisfaction. With competitive salaries, comprehensive benefits including healthcare and generous annual leave, as well as opportunities for professional growth, employees can thrive in their roles while making a meaningful impact in the communities of Coventry and Leicestershire.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Technician
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Operations Support Technician
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Midland Heart Ltd's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at Midland Heart Ltd. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at Midland Heart Ltd
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Midland Heart Ltd.
