At a Glance
- Tasks: Lead high-quality housing services and make a real difference for tenants and communities.
- Company: Midland Heart, a top 50 large company in the UK, committed to affordable housing.
- Benefits: Great workplace culture, competitive rewards, and opportunities for career growth.
- Other info: Join a collaborative team dedicated to making a positive impact.
- Why this job: Shape future services and drive meaningful improvements for tenants and communities.
- Qualifications: Senior-level experience in housing management and strong leadership skills.
The predicted salary is between 50000 - 60000 € per year.
Are you an inspiring housing leader who wants to make a lasting difference for tenants and communities? Due to internal promotion, we are looking for a new Head of Housing Management to lead high-quality tenancy, neighbourhood and community safety services in a role with real scope to influence and improve how we work. This is a fantastic opportunity to join a high-performing service with a strong track record and a clear ambition to achieve even more for tenants.
We are looking for someone who sees strong performance as a foundation for continuous improvement, welcomes constructive challenge and is motivated by the opportunity to shape future services. In this leadership role, you will provide visible direction across housing management, estates, retirement living, neighbourhood services and tenancy services. You will lead talented teams, strengthen partnerships and ensure services are responsive, safe and tenant-centric. You will also play a key role in driving service improvement, embedding effective ways of working and helping us build a modern, future-ready service.
To thrive in this role, you will be:
- A credible, values‑led housing professional with senior‑level experience in tenancy, neighbourhood or community safety services.
- A collaborative leader who can inspire teams, build strong partnerships and keep tenants at the centre of decision‑making.
- Comfortable leading through change and confident in embedding service improvements.
- A strategic thinker with the drive to improve performance, strengthen service quality and deliver meaningful outcomes for tenants.
If you are motivated by the opportunity to lead high‑performing services, drive improvement and make a lasting impact for tenants and communities, we would love to hear from you.
Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. As one of the top 50 large companies to work for in the UK, we welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed.
Interested? Click below for a full Role Profile. Applying is easy – simply register on our candidate portal and send us a comprehensive CV, along with a cover letter clearly explaining how your experience matches the role.
Please note, the advert close date is 25th May. We may close before this date in the event we receive a high volume of applications, and therefore we recommend you apply early. Final assessments for this role will be held in person at our Birmingham office on Bath Row.
We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
Head of Housing Management employer: Midland Heart Ltd
Midland Heart is an exceptional employer, recognised as one of the top 50 large companies to work for in the UK. With a strong commitment to employee development and a collaborative work culture, we offer meaningful opportunities for growth while ensuring that our teams are well-supported and rewarded. Located in Birmingham, our organisation fosters a tenant-centric approach, empowering leaders to make a lasting impact on communities and drive service improvements.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Housing Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've inspired teams or driven service improvements in the past. This is your chance to demonstrate that you’re the collaborative leader they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the easiest way to get your application in front of us. Plus, it shows you’re serious about joining our team and making a difference for tenants and communities.
We think you need these skills to ace Head of Housing Management
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Housing Management role. Highlight your senior-level experience in tenancy and community safety services, and don’t forget to showcase your leadership skills and achievements that align with our values.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Clearly explain how your experience matches the role and why you’re passionate about making a difference for tenants and communities. We want to see your personality come through!
Showcase Your Leadership Style:In your application, emphasise your collaborative leadership style. Share examples of how you've inspired teams and built strong partnerships, as this is key to thriving in this role at Midland Heart.
Apply Early!:Don’t wait until the last minute to apply! We may close applications early if we receive a high volume, so get your application in as soon as possible through our candidate portal. We can’t wait to hear from you!
How to prepare for a job interview at Midland Heart Ltd
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of the Head of Housing Management role. Brush up on your knowledge of tenancy, neighbourhood services, and community safety. Being able to discuss specific examples of how you've led teams or improved services will show that you're the right fit.
✨Show Your Leadership Style
Prepare to talk about your leadership approach and how you inspire teams. Think of examples where you've successfully led through change or built strong partnerships. This is your chance to demonstrate that you can motivate others and keep tenants at the heart of decision-making.
✨Emphasise Continuous Improvement
Highlight your commitment to service improvement. Be ready to discuss strategies you've implemented in the past that have led to better performance or tenant satisfaction. This shows that you not only understand the importance of high-quality services but are also proactive in achieving them.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about the organisation's future goals or how they measure success in housing management. Asking questions shows your genuine interest in the role and helps you assess if the company aligns with your values.
