Midland Heart is seeking a Customer Resolution Manager to lead a team focused on fair, timely, and code-compliant outcomes for tenants. You’ll own end-to-end casework from evidence requests to determinations and collaborate with Housing Ombudsman Service to drive learning across the organisation.
You will guide a high-performing team, ensuring quality controls align with the Complaint Handling Code, consumer standards and internal policy, while identifying trends to reduce escalations and
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Customer Resolution Leader: Elevate Tenant Outcomes employer: Midland Heart Ltd
Midland Heart is an exceptional employer that offers a dynamic work environment where your contributions directly impact the lives of tenants. With a strong commitment to employee development, a collaborative culture, and a clear social purpose, you will find meaningful opportunities to grow your HR career while working alongside passionate colleagues in Birmingham. Join us to be part of a team that values diversity, innovation, and the drive to provide affordable housing solutions.
