Contract Manager (Retrofit)

Are you an experienced Contract Manager with a passion for improving homes and delivering large-scale investment programmes?

At Midland Heart, we're investing in the future of our homes and communities. As our Contract Manager (Retrofit), you'll play a pivotal role in delivering our ambitious Homes for Modern Living programme alongside our wider retrofit and sustainability strategy.

This is far more than a traditional contract management role. You'll lead the delivery of major investment projects that improve the quality, energy efficiency and sustainability of thousands of homes, ensuring they're fit for modern living whilst providing an excellent experience for our tenants. From whole-house modernisation and retrofit projects through to contractor performance and customer engagement, you'll be at the heart of transforming our housing stock.

Why join Midland Heart?

This is an opportunity to make a lasting impact on over 35,000 homes and directly contribute to one of the largest housing investment programmes in the region.

You’ll have the opportunity to:

• Lead the delivery of high-profile planned investment and retrofit programmes that improve the quality, sustainability and energy efficiency of our homes.
• Influence how we invest in our housing stock, helping create homes that are fit for modern living for both current and future tenants.
• Lead and develop a team of Contract Delivery Surveyors whilst working alongside experienced property professionals.
• Build strong partnerships with contractors and stakeholders to deliver high-quality services and excellent customer outcomes.
• Make a genuine difference to the lives of our tenants by delivering investment programmes that improve homes, communities and neighbourhoods.

Whether you're passionate about planned investment, energy efficiency, sustainability or improving customer outcomes, this role offers the opportunity to lead programmes that genuinely improve people's homes and lives.

As a Contract Manager, you'll be responsible for:

• Managing contracts from mobilisation through to completion, ensuring works are delivered safely, on time, within budget and to the required quality standards.
• Leading and developing a team of Contract Delivery Surveyors, providing technical support, coaching and performance management.
• Managing contractor performance through regular meetings, inspections and KPI monitoring to drive continuous improvement.
• Managing project budgets, forecasting expenditure and ensuring programmes deliver value for money.
• Undertaking site inspections and reviewing technical information to ensure works comply with legislation, standards and Midland Heart's specifications.
• Working collaboratively with tenants, colleagues and contractors to deliver a positive customer experience throughout each project.
• Preparing reports and providing performance updates to support effective programme and contract management.
• Promoting innovation, sustainability and continuous improvement across Midland Heart's investment programmes.

You will join:

Our Property Investment Team, where you'll play a leading role in delivering one of Midland Heart's largest strategic investment programmes.

Working alongside experienced Surveyors, Senior Contract Managers and specialist contractors, you'll help deliver modern, energy-efficient homes whilst leading a motivated team and influencing the future direction of our investment programmes.

Our ideal candidate? Your CV will demonstrate your suitability against the following criteria:

• Experience managing planned maintenance, retrofit, capital investment or major works contracts within housing, construction or property.
• Significant technical experience within construction or maintenance-related contract management, including contractor performance, quality assurance, budget management and statutory compliance.
• Experience delivering large-scale property improvement, modernisation or energy efficiency programmes.
• A relevant construction, surveying or property qualification (or significant equivalent experience).

Working arrangements:

As a smart working organisation, you can expect a balance of office, home and site-based working. Regular travel across Midland Heart's housing portfolio will be required.

Who are Midland Heart?

We're one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We expect a lot from our people, but in return, you'll find a supportive and rewarding workplace where great people thrive.

Applications close at midnight on Tuesday 18th August 2026. Assessments are scheduled to take place week commencing Monday 24th August 2026 but are subject to change. Please be advised however, that we reserve the right to close applications prior to this date, dependent on the volume of applications that we receive.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.