At a Glance
- Tasks: Handle calls, emails, and social media to support tenants and resolve their issues.
- Company: Midland Heart, a leading housing association in Birmingham.
- Benefits: Competitive pay, supportive team environment, and opportunities for personal growth.
- Other info: Join a dynamic team with flexible shift patterns and a focus on empathy.
- Why this job: Make a real difference in tenants' lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26573 - 32479 £ per year.
Midland Heart is seeking a Customer Services Officer for its Birmingham City Centre contact centre.
You will handle inbound calls, emails and social media, taking ownership from the first contact to resolve issues for thousands of tenants.
The role is office-based, 35 hours per week, on-site with shift patterns and a strong emphasis on accurate record-keeping, empathy, and resilience in challenging conversations.
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Tenant Support Agent — First-Line Customer Care in Birmingham employer: Midland Heart Ltd
Midland Heart Ltd is an excellent employer, offering a supportive work culture that values teamwork and customer satisfaction. With competitive salaries, comprehensive benefits including healthcare and generous annual leave, as well as opportunities for professional growth, employees can thrive in their roles while making a meaningful impact in the communities of Coventry and Leicestershire.
