At a Glance
- Tasks: Lead a dynamic team to handle tenant queries across various channels.
- Company: Midland Heart, a community-focused organisation in Birmingham.
- Benefits: Fixed-term contract, competitive salary, and supportive work environment.
- Other info: Join a vibrant team with opportunities for personal and professional growth.
- Why this job: Make a real difference in tenants' lives while developing your leadership skills.
- Qualifications: Experience in customer service and team management is essential.
The predicted salary is between 30000 - 30000 £ per year.
Midland Heart is seeking a Customer Services Team Leader to head a large, fast-paced team at our Birmingham Bath Row office.
You will manage high-volume inbound queries across phone, digital, and social channels, empowering officers to deliver first-time resolutions for tenants.
The role is a Fixed Term Contract until May 2027, 35 hours per week, Monday to Friday, 8.00am–6:00pm on a rotating pattern. Based onsite with your team in Birmingham.
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Tenant-First Customer Services Team Leader in Birmingham employer: Midland Heart Ltd
Midland Heart Ltd is an excellent employer, offering a supportive work culture that values teamwork and customer satisfaction. With competitive salaries, comprehensive benefits including healthcare and generous annual leave, as well as opportunities for professional growth, employees can thrive in their roles while making a meaningful impact in the communities of Coventry and Leicestershire.
