Midland Heart Ltd is seeking an experienced Customer Resolution Manager to lead our Resolution Officers and Support Assistants in delivering fair, timely, and Code‑compliant outcomes for tenants. You will liaise with the Housing Ombudsman Service and own casework from evidence requests to determinations.
You will coach the team, manage performance, and drive improvements across our services, ensuring robust quality frameworks and effective stakeholder engagement.
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Senior Customer Resolution Lead (Housing Ombudsman) in Birmingham employer: Midland Heart Ltd
Midland Heart is an exceptional employer that offers a dynamic work environment where your contributions directly impact the lives of tenants. With a strong commitment to employee development, a collaborative culture, and a clear social purpose, you will find meaningful opportunities to grow your HR career while working alongside passionate colleagues in Birmingham. Join us to be part of a team that values diversity, innovation, and the drive to provide affordable housing solutions.
