At a Glance
- Tasks: Keep environments safe and clean while tackling hands-on maintenance tasks.
- Company: Join Midland Heart, a supportive team dedicated to community well-being.
- Benefits: Enjoy health perks, pension contributions, and discounts on big brands.
- Other info: Great career development opportunities in a dynamic work environment.
- Why this job: Make a real difference in your community every day.
- Qualifications: Experience with minor repairs and using tools is a plus.
The predicted salary is between 35000 - 40000 £ per year.
Do you enjoy practical, hands‑on work and take pride in keeping environments safe, clean, and well maintained?
Looking for a role where no two days are the same and where you can make a real difference to our homes, communities, and operational facilities?
If so, join us as an Operations Support Technician within our Repairs & Maintenance team.
Responsibilities
- Works to be carried out using the Gutter vacuum/ladders to clean, maintain and repair the gutters on Midland Heart properties.
- Clearing and collecting waste and household items from both void and occupied properties, ensuring materials are disposed of responsibly and transferred to recycling facilities where appropriate.
- Supporting the upkeep of Midland Heart depots whilst carrying out basic building maintenance, lamp replacements, housekeeping activities, and facilities management tasks.
- Carrying out minor repairs and maintenance works including drainage, fencing, and paving repairs and replacements.
- Conducting building safety and compliance checks and supporting the management of skips, recycling facilities, and depot operations.
- Maintaining accurate records of work completed, inspections undertaken, incidents, and risk assessments.
- Ensuring all work is carried out safely and in accordance with health and safety legislation, policies, and procedures.
- Providing excellent customer service and supporting a positive experience for tenants and colleagues.
- Contributing to the achievement of service standards, productivity targets, and operational KPIs.
A hardworking and supportive Repairs & Maintenance team, where you'll play a vital role in maintaining safe, clean, and well‑managed environments for our customers, colleagues, and communities.
Qualifications
- Experience carrying out minor building maintenance, environmental services, grounds maintenance, or similar practical work.
- Experience using hand tools, power tools, or light machinery in a work environment.
- Experience working independently while managing workloads, tasks, or service requests effectively.
Benefits
We have a whole host of benefits which can be taken advantage of by our employees - these include access to health benefits such as Medicash, up to 8% matched pension contributions and access to our Brilliant Benefits portal which will bring you discounts on your shopping with lots of big name brands.
Company
Midland Heart is one team working together for our tenants.
We welcome people from every walk of life, at every stage of their career.
We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed.
Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.
Application Information
Interested?
For a full Role Profile, please refer to the Candidate Information below.
Applying is easy – simply register on our candidate portal and submit your CV and Cover Letter.
Applications close at midnight on Wednesday 29th July 2026.
We are proud to be a Disability Confident Employer.
Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
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Operations Support Technician in Birmingham employer: Midland Heart Ltd
Midland Heart Ltd is an excellent employer, offering a supportive work culture that values teamwork and customer satisfaction. With competitive salaries, comprehensive benefits including healthcare and generous annual leave, as well as opportunities for professional growth, employees can thrive in their roles while making a meaningful impact in the communities of Coventry and Leicestershire.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Technician in Birmingham
✨Join Local Community Boards
Get involved in local community boards or forums related to janitorial services. You'll find job postings and connect with businesses in your area, which can really bolster your chances of landing that full-time gig at places like Midland Heart Ltd.
✨Network with Industry Pros
Don't underestimate the power of networking! Attend industry-specific events or workshops in your locality. Chatting with people already in the field can lead you to hidden job opportunities that might not even be advertised yet.
✨Show Off Your Skills
Consider creating a simple portfolio that outlines your experience and specific skills in janitorial services. You can showcase before-and-after photos of your work or even testimonials from past employers. This can help you stand out when applying at places like Midland Heart Ltd.
✨Apply Directly and Keep it Local
When you see a full-time position that sparks your interest, don’t just apply online. If you can, walk into the company, like Midland Heart Ltd, with a smile and express your eagerness to contribute. Nothing beats meeting face-to-face and making that personal connection!
We think you need these skills to ace Operations Support Technician in Birmingham
Some tips for your application 🫡
Highlight Relevant Experience:When showcasing your experience, focus on any previous roles in janitorial or cleaning services. Include specifics like the types of environments you've worked in – be it offices, schools, or hospitals – and mention any cleaning techniques or equipment you're familiar with. This will show Midland Heart Ltd that you’ve got the practical skills needed for the job!
Certifications Matter:If you have any certifications related to cleaning, health and safety, or equipment handling, make sure to include them in your CV. These can really set you apart from other candidates and demonstrate your commitment to quality and safety in your approach, which is crucial in the janitorial industry.
Tailor Your Cover Letter:Your cover letter should explain why you’re interested in working with Midland Heart Ltd specifically. Talk about what excites you about the role and how you align with their values. Maybe you love maintaining cleanliness and creating a welcoming environment; let that shine through!
Get Your Availability Clear:Since this is a full-time position, be sure to mention your availability at the beginning of your application. Midland Heart Ltd will want to know that you can commit to the hours required, so throwing in your ideal working times can help ease any worry about schedule conflicts!
How to prepare for a job interview at Midland Heart Ltd
✨Know Your Cleaning Techniques
Brush up on various cleaning techniques and equipment you're familiar with. Be ready to highlight specific experiences where you've tackled challenging cleaning situations. This could give the hiring team at Midland Heart Ltd a glimpse of your hands-on skills!
✨Safety First!
Make sure you're up-to-date on health and safety regulations relevant to janitorial work. We can expect some questions about how you handle hazardous materials or ensure hygiene—demonstrating knowledge here shows you're serious about your job and safety at Midland Heart Ltd.
✨Flexibility is Key
As this is a full-time role, be prepared to discuss your flexibility regarding shifts and potential overtime. Employers love to see candidates who are adaptable to changing schedules, so share experiences that highlight your commitment and reliability.
✨Present Your Experience!
If you have a portfolio or references from previous jobs in cleaning services, bring them along or have them ready to share. This can strengthen your case at Midland Heart Ltd, showcasing your work ethic and the quality of your previous roles in janitorial services.
