At a Glance
- Tasks: Manage sundry debt and negotiate repayment plans while supporting council tax administration.
- Company: Join a supportive team focused on income recovery in a fast-paced environment.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: We value diversity and are committed to providing necessary adjustments for success.
- Why this job: Make a real difference by helping others while developing your negotiation skills.
- Qualifications: Experience in debt recovery and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Job Overview
We're looking for an experienced Former Tenant and Sundry Debt Officer who thrives in a fast-paced environment.
This role is focused on managing all aspects of sundry debt (including court costs and rechargeable repairs), handling account credits and refunds, and providing key council tax administration support, alongside recovering former tenancy debt.
The ideal candidate will be tenacious with a keen eye for detail, balancing empathy and compassion to agree on realistic, sustainable repayment plans while maintaining a proactive approach to maximise overall income recovery.
You'll play a vital role in streamlining our debt management processes, maintaining compliance, and supporting our wider Income function.
- Your Day-to-Day Responsibilities
- Maximise income across all sundry debt accounts—including garage accounts, rechargeable repairs, and court costs subject to a court order—by negotiating affordable repayment plans.
- Investigate accounts with large credit balances to ensure compliance with money laundering regulations, process credit refunds, and prepare write‑off requests in line with the Former Tenancy Procedure.
- Support the Council Tax Officer with the administration and verification of council tax invoices for timely payment, and liaise directly with Local Authorities to resolve queries and challenge invoices where necessary.
- Locate and contact former tenants using a variety of contact methods to negotiate affordable repayment of outstanding debt.
- Work collaboratively with external partners, agencies, and internal departments to resolve customer disputes, handle queries, and optimise income collection.
- Our Ideal Candidate
Your CV and cover letter will demonstrate the following
- Proven experience of effectively negotiating and collecting sundry debt (including recharges and court costs), as well as knowledge of former tenancy debt recovery procedures.
- Experience handling council tax administration within a Social Housing environment, with proven confidence liaising with and challenging Local Authorities and external agencies.
- Experience managing financial transactions, with knowledge of anti‑money laundering regulations, account credits, and Data Protection Act protocols.
- Case management experience, accurate note‑taking, and strong communication skills to manage customer and stakeholder expectations effectively.
- Equal Opportunity and Accessibility
We're proud to be a Disability Confident Employer.
Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
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Former Tenant and Sundry Debt Officer in Birmingham employer: Midland Heart Ltd
Midland Heart Ltd is an excellent employer, offering a supportive work culture that values teamwork and customer satisfaction. With competitive salaries, comprehensive benefits including healthcare and generous annual leave, as well as opportunities for professional growth, employees can thrive in their roles while making a meaningful impact in the communities of Coventry and Leicestershire.
