At a Glance
- Tasks: Support our busy helpdesk with calls, scheduling, and general admin tasks.
- Company: Join Midland Fire Security Services, a leader in fire safety since 1999.
- Benefits: Gain hands-on experience, training, and potential for full-time roles.
- Other info: Dynamic team environment with opportunities for career advancement.
- Why this job: Make a difference in life safety while developing valuable skills.
- Qualifications: GCSE Maths and English at grade 4/C or above required.
The predicted salary is between 18500 - 25000 £ per year.
Join our fire and security team as an Office Administrator Apprentice, supporting our busy helpdesk with calls and enquiries, sending customer certification, scheduling engineer visits, and assisting with meetings and general admin. You’ll also receive training to build your knowledge of life safety systems.
About the Employer: Protecting people and facilities since 1999. Based in Burton on Trent Staffordshire, Midland Fire Security Services Ltd design, install and maintain Fire alarm and life safety systems throughout the UK. We cover all industrial, commercial and public sectors.
What You'll Do: As an Office Administrator Apprentice in our fire and security company, you’ll play a key role in supporting our busy operations team. No two days will look the same — you’ll be the first point of contact for customers, help keep engineer schedules running smoothly, and support the wider team with essential administrative tasks. This is a hands‑on role where you’ll gain valuable experience while building your knowledge of life safety systems through dedicated training.
Typical duties may include:
- Handling incoming calls to our main line and managing enquiries through our central inbox
- Sending certification and documentation to customers and updating records accurately
- Supporting engineer diaries, scheduling jobs, and helping coordinate daily workloads
- Taking part in internal meetings, including taking minutes when required
- Completing general administrative tasks to support the smooth running of the office
- Participating in training to develop an understanding of fire and security systems
You’ll be joining a supportive team where you’ll learn how a fast‑paced technical service business operates, develop strong organisational and communication skills, and gain confidence in delivering excellent customer service.
Training Outcome: Upon successful completion of the apprenticeship, there is a strong possibility of progressing into a full‑time Office Administrator role within the company. As your knowledge of fire and security systems grows, you may also have opportunities to develop into specialist areas such as compliance administration, scheduling and operations support. Long‑term, there is the potential to advance into roles such as Service Coordinator or Technical Administrator, depending on your interests and performance.
Skills Required:
- Administrative skills
- Analytical skills
- Attention to detail
- Communication skills
- Customer care skills
- IT skills
- Non‑judgemental
- Organisation skills
- Presentation skills
- Problem solving skills
- Team working
- Time‑management
Qualifications: Essential – GCSE – Maths and English – 4/C or above
Course Information: Course: Business administrator (level 3), Level: 3, Route: Business and administration, Apprenticeship Level: Advanced
Working Arrangements: Working Week: Monday to Friday – 8.30am‑4.30pm, with a half an hour lunch. Expected Duration: 1 Year 6 Months. Training Provider: BURTON AND SOUTH DERBYSHIRE COLLEGE.
Office Administrator Apprenticeship in Yoxall employer: Midland Fire Security Services Ltd
At Midland Fire Security Services Ltd, we pride ourselves on being an excellent employer, offering a supportive work environment in Burton on Trent where you can thrive as an Office Administrator Apprentice. With hands-on training and opportunities for career progression into full-time roles or specialist areas, our team fosters growth and development while ensuring you gain valuable experience in the fire and security sector. Join us to be part of a dedicated team that values your contributions and invests in your future.
Contact Details:
Midland Fire Security Services Ltd Recruitment Team
