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For Companies At a Glance
- Tasks: Engage with customers through calls, providing top-notch service to boost their financial wellbeing.
- Company: Dynamic customer service firm expanding rapidly in Telford.
- Benefits: 31 days holiday, flexible hours, and a supportive training programme.
- Why this job: Join a growing team and make a real difference in customers' lives.
- Qualifications: Experience in customer service and a strong team player attitude.
- Other info: Great career development opportunities in a friendly environment.
The predicted salary is between 24000 - 36000 £ per year.
A customer service firm is seeking Call Centre Agents to join their rapidly expanding team in Telford. The role involves engaging with customers through inbound and outbound calls, providing exceptional customer service to enhance their financial wellbeing.
Ideal candidates are team players with a strong work ethic, experienced in customer service or related fields. A 4-week training program supports new employees, ensuring career development and progression in a supportive environment.
Flexible 37.5 or 40-hour weekly contracts available.
Customer Service Agent: Growth, Training & 31 Days Holiday in Telford employer: Midland Credit Management
Contact Detail:
Midland Credit Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent: Growth, Training & 31 Days Holiday in Telford
✨Tip Number 1
Get to know the company! Research their values and mission, so you can show how you align with them during your interview. This will help us see that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with a friend or family member. This will help you feel more confident and ready to engage with customers when the time comes.
✨Tip Number 3
Be prepared with examples! Think of situations where you've provided excellent customer service in the past. We love hearing about real experiences that showcase your skills and how you handle challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and really want to be part of our growing team in Telford.
We think you need these skills to ace Customer Service Agent: Growth, Training & 31 Days Holiday in Telford
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've engaged with customers and provided exceptional service in the past!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the skills and qualities mentioned in the job description. This shows us you’re genuinely interested in the role.
Be Yourself: We love authenticity! Let your personality shine through in your written application. Share your passion for helping others and how you can contribute to our team culture.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us, so we can review it promptly!
How to prepare for a job interview at Midland Credit Management
✨Know the Company
Before your interview, take some time to research the customer service firm. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your capability and fit for the role.
✨Practice Common Interview Questions
Familiarise yourself with common interview questions for customer service roles, such as handling difficult customers or working in a team. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the training programme, career progression, or team dynamics. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
