At a Glance
- Tasks: Meet customers face-to-face to help them manage their finances and resolve payment issues.
- Company: Join Orbit Credit Services, a supportive and flexible workplace.
- Benefits: Earn a competitive salary with uncapped bonuses and enjoy 31 days holiday.
- Other info: Flexible hours with options for a 4-day or 5-day workweek.
- Why this job: Make a real difference in people's lives while enjoying flexibility and autonomy.
- Qualifications: Must have a full UK driving licence and be tech-savvy.
The predicted salary is between 28665 - 35765 £ per year.
Start date: 7th September 2026
Location: Within a 90‑minute travel radius of your home (applicants must reside within Stoke‑on‑Trent)
Salary: From £28,665 + £4,200 per annum car allowance + uncapped monthly bonus (current Field team earn monthly bonuses from £200‑£400)
Earnings Potential: Up to £35,765 per year (inclusive of car allowance)
Hours: Flexible, 40 hours per week (including peak shifts)
No Warrant Work Involved
Do You:
- Hold a full UK driving licence and have access to a vehicle?
- Prefer working independently, outdoors, and engaging with people face‑to‑face?
- Value flexibility and autonomy in your schedule?
About The Role
As a Field Collections Agent, you’ll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your Key Responsibilities:
- Visit customers to resolve outstanding arrears and discuss payment options
- Handle accounts for both regulated and non‑regulated clients, including reconnection visits
- Accept payments, set up repayment plans, and re‑engage customers with client services
- Educate customers about the potential consequences of non‑payment
- Use an Orbit‑supplied iPad to update account outcomes in real time
Working Hours
We offer a 40‑hour workweek with a supportive approach to work‑life balance. Visits are scheduled across the following operating window: Monday‑Friday visiting times are between 8 am and 8 pm. Multiple shift pattern options are available: choose between a 4‑day or 5‑day working week.
Benefits:
- 31 days holiday (incl. bank holidays + December shutdown)
- Fuel card for business use
- Referral bonus scheme
- Uncapped monthly bonuses (£200‑£400 typical)
- Comprehensive 5‑week induction programme
- Ongoing training and professional development
- Access to Medicash and Employee Assistance Programme
Requirements:
- Clear criminal record
- No CCJs, IVAs, or bankruptcies in the last 6 years
- Full driving licence (max 6 points), own car, and business insurance required
- Tech‑savvy and comfortable working independently
Field Collections Agent in Stoke-on-Trent employer: Midland Credit Management
Wescot Credit Services is an excellent employer, offering a supportive work culture where your contributions are valued and recognised. As a Part-Time Receptionist in Telford, you will enjoy a flexible schedule that allows for a healthy work-life balance, alongside opportunities for personal growth and development within a friendly team environment. With a focus on employee well-being and a commitment to professional excellence, Wescot provides a rewarding workplace for those seeking meaningful employment.
