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For Companies At a Glance
- Tasks: Meet customers face-to-face to help them manage their finances and resolve payment issues.
- Company: Join Orbit Credit Services, a supportive and flexible workplace.
- Benefits: Earn a competitive salary with uncapped bonuses, 31 days holiday, and ongoing training.
- Why this job: Make a real difference in people's lives while enjoying flexibility and autonomy.
- Qualifications: Full UK driving licence, own vehicle, and a clear criminal record required.
- Other info: Dynamic role with excellent career growth and a friendly team environment.
The predicted salary is between 27965 - 35765 £ per year.
Start date: 13th April 2026
Location: Within a 90-minute travel radius of your home (applicants must reside within Newport)
Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus (current Field team earn monthly bonuses from £200-£400)
Earnings Potential: Up to £35,765 per year (inclusive of car allowance)
Hours: Flexible, 40 hours per week (including peak shifts)
No Warrant Work Involved
Do you:
- Hold a full UK driving licence and have access to a vehicle?
- Prefer working independently, outdoors, and engaging with people face-to-face?
- Value flexibility and autonomy in your schedule?
If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.
About the Role
As a Field Collections Agent, you will be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your key responsibilities:
- Visit customers to resolve outstanding arrears and discuss payment options
- Handle accounts for both regulated and non-regulated clients, including reconnection visits
- Accept payments, set up repayment plans, and re-engage customers with client services
- Educate customers about the potential consequences of non-payment
- Use an Orbit-supplied iPad to update account outcomes in real time
Candidates who have previously been successful in this role have come from a background in Sales, Military or Police.
Working Hours
We offer a 40-hour work week with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:
- 40 hours per week required, operating hours are Monday–Friday visiting between 8am–8pm and Saturday 9am-1pm
- 10 of your 40 hours must be worked during prime hours. Prime hours are 4pm-8pm Monday to Friday and Saturday 9am-1pm.
Benefits:
- 31 days holiday (including bank holidays + December shutdown)
- Fuel card for business use
- Referral Bonus Scheme
- Uncapped monthly bonuses (£200–£400 typical)
- Comprehensive 5-week induction programme
- Ongoing training and professional development
- Access to Medicash and Employee Assistance Programme
Requirements:
- Clear criminal record
- No CCJs, IVAs, or bankruptcies in the last 6 years
- Full driving licence (max 6 points), own car, and will require business insurance
- Tech-savvy and comfortable working independently
Field Collections Agent in Newport employer: Midland Credit Management
Contact Detail:
Midland Credit Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Collections Agent in Newport
✨Tip Number 1
Get to know the company! Research Orbit Credit Services and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Field Collections Agent, you'll be engaging with customers face-to-face. Role-play scenarios with friends or family to build your confidence in handling various situations and objections.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Orbit. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Field Collections Agent in Newport
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the Field Collections Agent role. A bit of authenticity goes a long way!
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant skills and experiences that match what we’re looking for, like your ability to work independently and engage with customers face-to-face. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the facts about why you’d be a great fit for the role. Remember, we’re looking for someone who can handle accounts efficiently!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward — just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Midland Credit Management
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Field Collections Agent. Familiarise yourself with the key tasks like handling accounts, discussing payment options, and using an iPad for updates. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
Since this job involves face-to-face interactions, be prepared to discuss your experience in engaging with customers. Share examples of how you've handled difficult conversations or provided solutions in previous roles. This will highlight your empathy and ability to connect with people.
✨Demonstrate Flexibility and Independence
The role requires a degree of autonomy, so be ready to talk about how you manage your time and work independently. Discuss any past experiences where you had to adapt to changing circumstances or work without direct supervision, as this will show you're a great fit for the flexible nature of the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training programmes, or what success looks like in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
