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For Companies At a Glance
- Tasks: Meet customers face-to-face to help them manage their finances and resolve payment issues.
- Company: Join Orbit Credit Services, a supportive and flexible workplace.
- Benefits: Earn a competitive salary with uncapped bonuses, 31 days holiday, and ongoing training.
- Why this job: Make a real difference in people's lives while enjoying flexibility and autonomy.
- Qualifications: Must have a full UK driving licence, own car, and a clear criminal record.
- Other info: Perfect for those who thrive in independent roles and enjoy working outdoors.
The predicted salary is between 27965 - 35765 £ per year.
Overview
Start date: 13th April 2026
Location: Within a 90-minute travel radius of your home (applicants must reside within Merthyr Tydfil)
Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses from £200-£400
Earnings Potential: Up to £35,765 per year (inclusive of car allowance)
Hours: Flexible, 40 hours per week (including peak shifts)
No Warrant Work Involved
Do you:
- Hold a full UK driving licence and have access to a vehicle?
- Prefer working independently, outdoors, and engaging with people face-to-face?
- Value flexibility and autonomy in your schedule?
If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.
About the Role
As a Field Collections Agent, you will be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Responsibilities
- Visit customers to resolve outstanding arrears and discuss payment options
- Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
- Accept payments, set up repayment plans, and re-engage customers with client services
- Educate customers about the potential consequences of non-payment
- Use an Orbit-supplied iPad to update account outcomes in real time
Candidates who have previously been successful in this role have come from a background in Sales, Military or Police.
Working Hours
We offer a 40-hour work week with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:
- 40 hours per week required, operating hours are Monday–Friday visiting between 8am–8pm
- Saturday 9am-1pm
- 10 of your 40 hours must be worked during prime hours. Prime hours are 4pm-8pm Monday to Friday and Saturday 9am-1pm.
Benefits
- 31 days holiday (incl. bank holidays + December shutdown)
- Fuel card for business use
- Referral Bonus Scheme
- Uncapped monthly bonuses (£200–£400 typical)
- Comprehensive 5-week induction programme
- Ongoing training and professional development
- Access to Medicash and Employee Assistance Programme
Requirements
- Clear criminal record
- No CCJs, IVAs, or bankruptcies in the last 6 years
- Full driving licence (max 6 points), own car, and will require business insurance
- Tech-savvy and comfortable working independently
Field Collections Agent in Merthyr Tydfil employer: Midland Credit Management
Contact Detail:
Midland Credit Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Collections Agent in Merthyr Tydfil
✨Tip Number 1
Get to know the company! Research Orbit Credit Services and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Field Collections Agent, you'll be meeting customers face-to-face. Role-play scenarios with friends or family to build your confidence in handling various situations and objections.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about the opportunity. Don’t miss out on this chance!
We think you need these skills to ace Field Collections Agent in Merthyr Tydfil
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role of a Field Collections Agent.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant skills and experiences that match what we’re looking for, especially your ability to work independently and engage with customers face-to-face.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can handle accounts effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Midland Credit Management
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Field Collections Agent. Familiarise yourself with the key tasks like handling accounts, discussing payment options, and using an iPad for updates. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As this role involves face-to-face interactions, be prepared to demonstrate your ability to engage with customers empathetically. Think of examples from your past experiences where you've successfully resolved issues or built rapport with clients. This will highlight your suitability for the position.
✨Highlight Your Independence
Since the job requires working independently, share instances where you've thrived in similar situations. Discuss how you manage your time effectively and stay motivated without direct supervision. This will reassure them that you can handle the autonomy that comes with the role.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training programmes, and what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
