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- Tasks: Provide empathetic support to customers and assist with their financial challenges.
- Company: Leading financial services provider with a supportive team culture.
- Benefits: Ongoing development, hybrid working opportunities, and various incentives.
- Why this job: Make a positive impact in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Join a dynamic team and grow your career in a rewarding environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial services provider is seeking dedicated Call Centre Agents in Glasgow. In this role, you will provide empathetic support to vulnerable customers, handling inbound and outbound calls while assisting them with their financial challenges. You will conduct affordability assessments and create tailored repayment plans.
Benefits include ongoing development, hybrid working opportunities, and various incentives. Join this supportive team and make a positive impact in customers' lives.
Empathetic Call Centre Agent - Hybrid + Bonus in Glasgow employer: Midland Credit Management
Contact Detail:
Midland Credit Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Empathetic Call Centre Agent - Hybrid + Bonus in Glasgow
✨Tip Number 1
Practice your empathy skills! Before your interview, think of scenarios where you’ve helped someone in a tough spot. This will show that you can connect with vulnerable customers and understand their financial challenges.
✨Tip Number 2
Get familiar with the company’s values and mission. When you know what they stand for, you can tailor your responses to show how you align with their goals, especially in providing empathetic support.
✨Tip Number 3
Don’t underestimate the power of role-play! Grab a mate and practice common call scenarios. This will help you feel more confident when handling real calls and crafting those tailored repayment plans.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the awesome benefits we offer.
We think you need these skills to ace Empathetic Call Centre Agent - Hybrid + Bonus in Glasgow
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to connect with customers on a personal level. Use examples from your past experiences where you’ve provided support to those in need, as this is key for the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the job description. We want to see how you can make a positive impact in our customers' lives.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. This will help us understand your qualifications quickly and easily, making it easier for us to see why you’d be a great fit.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our supportive team!
How to prepare for a job interview at Midland Credit Management
✨Understand the Role
Before your interview, make sure you fully grasp what being an Empathetic Call Centre Agent entails. Familiarise yourself with the financial services industry and think about how you can provide support to vulnerable customers. This will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Show Your Empathy
Since this role focuses on providing empathetic support, prepare examples from your past experiences where you've demonstrated empathy and understanding. Think about situations where you helped someone through a tough time, as this will resonate well with the interviewers.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s a key skill for a Call Centre Agent, so showcasing it in your interview will highlight your suitability for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer situations. Prepare by thinking through potential challenges you might face in the role, such as dealing with distressed customers or conducting affordability assessments, and outline how you would approach these scenarios.
