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For Companies At a Glance
- Tasks: Engage with customers in the field to help them manage their financial situations.
- Company: Join Orbit Credit Services, a supportive company focused on customer financial health.
- Benefits: Enjoy flexible hours, uncapped bonuses, and 31 days of holiday per year.
- Why this job: Work outdoors, make a difference, and develop your customer service skills.
- Qualifications: Must have a full driving licence, a clear criminal record, and be tech-savvy.
- Other info: Comprehensive training provided, plus ongoing support from our in-house team.
The predicted salary is between 27965 - 35765 £ per year.
Field Collections Agent
*No Warrant Work involved*
Annual earningstotal up to£35,765(inclusive of the car allowance)
Monthly Bonus
Do you have a full driving licence and access to a vehicle for work?
Would you love to work outdoors?
Do you want the flexibility to work the hours to suit you and your customers?
If the answer is yes, then we have an excellent opportunity for you!
Please note we can only accept applications from candidates who reside within Bradford but you can expect to travel up to 90mins radius from your home address.
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SALARY:
Basic starting salary from£27,965with potential to rise in role, plus£4,200 p.a.car allowance & fuel card (business use only).
Here atOrbitwe like to go above and beyond. Our monthly bonus structure is uncapped. As a guide Field Collections Agents earn bonuses of £200 – £400 per month which could take your annual earnings total up to£35,765(inclusive of the car allowance).
SHIFTS:
- Working patterns, to support your work-life balance.
- We have an operating window of
- 8am – 8pm Monday to Friday
- 9am – 1pm on Saturday.
- We work a 40-hour week. 10-hours of which must be worked during our prime operating window
- Monday to Friday 4pm – 8pm
- Saturday 9am – 1pm.
ROLE:
As aField Collections Agent at Orbit Credit Services you will need to be at ease speaking to our customers to discuss options that help them address their financial situation. You’ll be field based covering a region within a 90 minute radius of your home address.
In this rewarding role we’ll support you to use your expertise and commitment to customer service to helping our customers achieve financial health. Your role will involve you:
- Visiting our customers at their home address supporting them get back on track with their outstanding arrears
- Your work will be split between water accounts and our regulated work which will include reconnect visits
- Day to day you can expect to resolve customer’s accounts on a personal basis.
- Taking payments, setting up repayment plans or reconnecting them to our clients to help them achieve financial wellbeing
- Educating customers on the potential consequences of non-payment of their account
- We’ll supply you with an iPad so you can update customers’ accounts with visit outcomes, so you need to be IT literate and comfortable using the iPad
ADDED BENEFITS:
- 31 days holiday (including bank holidays and an annual shutdown over the December festive period)
- Excellent company benefits
- Employee Assistance Programme and Medicash plans
- Working patterns, to support your work-life balance
- To support you with this, our comprehensive five-week induction programme means you will spend time learning how to use our systems and deal with your customers effectively and professionally. We’ll make sure you’re fully prepared to speak to customers once you’ve hit the required quality structure
- Ongoing support and development from our in-house team
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MINIMUM REQUIREMENTS?
- A clear criminal record
- No CCJ’s or IVA’s within the last 6 years
- Own a car and six-points or less on licence
- Must have business insurance add-on for vehicle
- Technology competent and comfortable working alone
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Advisory note: At Orbit we’re regulated by our clients – as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
Job Type: Full-time
Pay: £27,965.00 – £35,765.00 per year
Job Ref: CCAFLD
#J-18808-Ljbffr
Field Collections Agent employer: Midland Credit Management
Contact Detail:
Midland Credit Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Collections Agent
✨Tip Number 1
Familiarise yourself with the local area of Bradford and its surrounding regions. Understanding the geography will help you plan your routes efficiently, making it easier to manage your time and meet customers' needs.
✨Tip Number 2
Brush up on your customer service skills. As a Field Collections Agent, you'll be interacting with customers regularly, so being able to communicate effectively and empathetically is key to building trust and resolving issues.
✨Tip Number 3
Make sure you're comfortable using technology, especially the iPad provided for updating customer accounts. Familiarise yourself with any relevant apps or software that may be used in the role to ensure a smooth transition into the job.
✨Tip Number 4
Prepare for the flexibility of the working hours by considering how you can best manage your time. Think about your availability during the prime operating window and how you can accommodate customer appointments effectively.
We think you need these skills to ace Field Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and fieldwork. Emphasise any roles where you've had to manage financial discussions or collections.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for working outdoors and your ability to manage flexible hours. Mention your driving licence and vehicle access upfront, as these are crucial for the role.
Showcase IT Competence: Since the role requires using an iPad for updates, mention any previous experience with technology or similar devices. Highlight your comfort level with digital tools and data entry.
Prepare for Background Checks: Be ready to discuss your clear criminal record and any relevant financial history. It’s important to be transparent about your background, as this will be checked during the application process.
How to prepare for a job interview at Midland Credit Management
✨Know Your Role
Familiarise yourself with the responsibilities of a Field Collections Agent. Understand the importance of customer service and how to effectively communicate with customers about their financial situations.
✨Demonstrate Flexibility
Highlight your ability to work flexible hours and adapt to different customer needs. Be prepared to discuss how you can manage your time effectively while covering a 90-minute radius from your home.
✨Showcase Your IT Skills
Since you'll be using an iPad for updates, make sure to mention your comfort level with technology. You might even want to share examples of how you've used tech in previous roles to enhance customer interactions.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to resolve customer issues or educate them on important topics, and be ready to explain your approach.
