At a Glance
- Tasks: Provide exceptional customer service through inbound and outbound calls, helping customers manage their debts.
- Company: Join Mortimer Clarke Solicitors, a leading litigation law firm with a supportive team culture.
- Benefits: Competitive salary, performance bonuses, hybrid working, and generous holiday allowance.
- Other info: Comprehensive training provided, with excellent career progression opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Customer service or call centre experience preferred; must have the right to work in the UK.
The predicted salary is between 27082 - 27082 € per year.
MCS are on the lookout for Call Centre Agents to join our team. Mortimer Clarke Solicitors (MCS) is a specialist litigation law firm. We have been in business since 2007 and now employ over 170 people at our office in Worthing, West Sussex. We are part of the Cabot Credit Management Group, which is a European market leader in credit management services.
We are looking to speak with individuals who are comfortable working in a professional, busy environment and who are equally at ease handling inbound and outbound calls from our customers when they want to talk to us. With a real focus on listening, you will ensure we achieve the right outcome for our customers whilst working towards KPI’s and quality standards.
What You’ll Be Doing
- Handling inbound and dialler based outbound calls.
- Providing exceptional customer service via telephone.
- Confidently handle calls where you will talk about difficult subjects, support vulnerable customers, and deliver solutions with care and empathy.
- Hitting your call KPIs and quality standards.
- Tailoring affordable repayment plans to manage their debts, helping our customers on the road to financial recovery.
- Engaging customers on inbound and outbound calls providing exceptional customer service to promote financial stability.
This is a rewarding role, working with our customers to explore the customers’ circumstances.
Hours, Training and Start Dates
You’ll spend the first five weeks in office for training Monday-Friday from 8am till 4.30pm. Once you’re ready to go, you’ll move into our weekly shift patterns (40-hour per week contract):
- Shifts include:
- Monday to Friday 8am - 4.10pm
- Monday to Friday 12pm - 8pm
- Monday to Friday 10am - 6.10pm
- 1 in 3 Saturdays 9am - 1pm
Requirements
- Do you have customer service or call centre experience?
- Basic right to work in the UK and successful candidate will undergo a basic credit check and criminal background check. Note: we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file.
Benefits
- Salary: from £27,082
- A performance related bonus, which is paid monthly - you could earn around an additional £400-£600 plus a month
- Hybrid working: once competent, the working pattern is then 3 days onsite and 2 days remote
- 31 days holiday (pro rata) - including all bank holidays and the opportunity to take an additional five days’ unpaid holiday each year
- Training: 5 weeks with a dedicated team.
Customer Service Agent employer: Midland Credit Management
Mortimer Clarke Solicitors (MCS) is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With comprehensive training programmes, competitive salaries, and the flexibility of hybrid working arrangements, MCS fosters a rewarding environment for Customer Service Agents in Worthing, West Sussex. Join a team that values empathy and customer care while providing opportunities for personal and professional growth within a leading litigation law firm.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mortimer Clarke Solicitors and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and prepare you for those tricky calls where empathy and solutions are key.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you’ve handled difficult situations or provided exceptional service. This will help you stand out during the interview.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. It shows initiative and helps us keep track of your progress.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match what we're looking for. Highlight any customer service or call centre experience you have, as this will show us you're a great fit for the role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to join our team at Mortimer Clarke Solicitors and how you can contribute to our mission of providing exceptional customer service.
Showcase Your Communication Skills:Since the role involves handling calls and engaging with customers, make sure your application demonstrates your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get all the latest updates about your application status!
How to prepare for a job interview at Midland Credit Management
✨Know the Company Inside Out
Before your interview, take some time to research Mortimer Clarke Solicitors. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Active Listening
As a Customer Service Agent, listening is key. During the interview, practice active listening by summarising what the interviewer says before responding. This demonstrates your ability to engage with customers and ensures you understand their needs, which is crucial for the role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle difficult customer situations. Think of specific examples from your past experience where you successfully resolved issues or provided exceptional service. This will showcase your problem-solving skills and empathy.
✨Show Your Enthusiasm for the Role
Let your passion for customer service shine through during the interview. Share why you want to work at MCS and how you can contribute to their goals. A positive attitude can make a big difference and leave a lasting impression on the interviewers.
