Customer Consultant

Overview

Call Centre Agent, Telford, TF3 4NT

Orbit Credit Services is looking for Call Centre Agents to join our team in Telford on 23 March 2026.

• Salary: from £25,396 based on experience (on a 40 hrs contract).
• Operational Hours: Shifts vary per client; available between Monday to Friday 8am – 8pm.
• Saturdays (1 in 3 per month). Flex on shifts for client needs between 8am – 4pm.
• 31 days holiday (pro rata) – including all bank holidays.

Benefits include:

• Summer and Christmas Parties, plus seasonal events.
• Mandatory annual salary review.
• Company funded Health & Wellbeing Initiatives.
• Additional holiday entitlement after your 3 year anniversary.
• Location: Telford – TF3 4NT.

About Orbit Credit Services

Orbit Credit Services provides a range of debt services to our water clients to help resolve their customers\’ problems. We have over 200 people working with us at our Telford office.

Orbit is based in the town centre, around a 15-minute walk from the train station and a 10-minute walk to the main bus station.

Who we are looking for

We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service.

Are you working in a Customer Service environment in Retail or Hospitality, or in Care?

Are you a recent college leaver looking to kickstart your career in Customer Service?

Or… Are you experienced in Customer Service and looking for a new exciting and rewarding role to develop in?

• As a Call Centre Agent at Orbit Credit Services you will be supporting customers to achieve financial wellbeing.
• We have a dedicated Training team, supporting you in small training teams during your 4-week induction. Once qualified, your career progression is structured with your team members and leader.

• Engaging customers on inbound and outbound calls providing exceptional customer service to financial stability.
• Confidently handling calls where you will support potentially vulnerable customers to deliver solutions with care and empathy.

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After completing our 4-week training, you will move onto our weekly shift patterns to support our customers when they need us.

You have the option of a 37.5 or 40 hour per week contract with shift patterns that depend on the client.

If this sounds like you, please apply to join our rapidly expanding team!

See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf

Diversity and inclusion are very important to us at Orbit and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.

We are proud to announce that Encore Capital Group, which \’Wescot/Cabot/Orbit/DLC\’ is part of, is Great Place to Work-Certified™ in Costa Rica, France, India, Portugal, the United Kingdom and the United States.

At Orbit we’re regulated by our clients – as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.