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- Tasks: Join us as a Customer Consultant, handling calls and supporting customers with financial wellbeing.
- Company: Wescot Credit Services is a leading contact centre working with major UK banks and providers.
- Benefits: Enjoy hybrid working, 31 days holiday, discounts, and fun team incentives like pizza days!
- Why this job: Be part of a supportive team committed to 5-star service and community initiatives.
- Qualifications: No specific experience required, just a passion for helping others and great communication skills.
- Other info: Training starts on 2nd June 2025, with flexible shift patterns after.
The predicted salary is between 20316 - 28776 £ per year.
Wescot Credit Services is looking for Call Centre Agents to join our outsource campaigns starting 2nd June 2025. We seek team players who share our enthusiasm, work ethic, and commitment to 5-star customer service.
As a Call Centre Agent at Wescot, you will:
- Handle inbound and outbound calls, identify patterns, and recognize potentially vulnerable customers.
- Use active listening skills to support our customers in achieving financial wellbeing.
- Show empathy and resilience, comfortably discuss difficult subjects, and deliver tailored solutions with care.
- Pay great attention to detail and thrive in a fast-paced environment.
You will start with a 4-week training program to learn about our business, clients, systems, and how to support our customers effectively. This training will be held at our Telford office, Monday – Friday: 9am – 5pm. After training, you will transition to our weekly shift patterns, with options for either a 37.5 or 40-hour contract. Our operating hours are between Monday – Friday, 8.30am – 6.30pm, and 1 in 3 Saturdays, 8.30am – 1pm, with a day off during the week prior to your Saturday shift.
Your package includes:
- Salary from £25,396 (based on 40 hours per week), with potential increases depending on experience.
- 31 days holiday (pro-rata), including all bank holidays.
- Discounts and cashback on hundreds of high-street shops.
- Fun incentives such as seasonal parties, team breakfasts, pizza days, and games.
- Hybrid working — once fully trained and confident, you can blend office and home working for better work-life balance.
We are committed to supporting our local community through initiatives like educational games about money and debt in local primary schools. If you're interested in joining a company that aims to deliver on its mission for 2025 and beyond, please apply and start your next chapter with us!
Wescot Credit Services is a contact centre working with major UK banks, credit card providers, energy, telecoms, and others to recover debts owed by customers. We are proud that Encore Capital Group, which Wescot is part of, is Great Place to Work-Certified in multiple countries including the UK. Diversity and inclusion are very important to us. We value diverse talent and encourage everyone to be themselves at work.
Please note: As we are regulated by our clients, successful candidates will undergo a basic credit check and criminal background check. We cannot proceed with interviews if there is a CCJ, IVA, or Bankruptcy on your credit file, or if you do not have full right to work in the UK.
Customer Consultant employer: Midland Credit Management
Contact Detail:
Midland Credit Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Call Centre Agent. Understanding the importance of active listening and empathy in customer interactions will help you stand out during interviews.
✨Tip Number 2
Research Wescot Credit Services and their mission. Being able to discuss their values and community initiatives will show your genuine interest in the company and its goals.
✨Tip Number 3
Prepare for potential scenarios you might face as a Call Centre Agent. Think about how you would handle difficult conversations or support vulnerable customers, as this will demonstrate your problem-solving skills.
✨Tip Number 4
Network with current or former employees of Wescot. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Call Centre Agent at Wescot Credit Services. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to handle calls, show empathy, and work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've demonstrated excellent customer service and resilience in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Midland Credit Management
✨Show Your Empathy
As a Customer Consultant, you'll need to demonstrate your ability to empathise with customers. Prepare examples from your past experiences where you've successfully handled difficult conversations or supported someone in a challenging situation.
✨Highlight Your Attention to Detail
Wescot values attention to detail, especially when dealing with sensitive financial matters. Be ready to discuss how you ensure accuracy in your work and provide specific instances where your attention to detail made a difference.
✨Demonstrate Active Listening Skills
Active listening is crucial in this role. During the interview, practice reflecting back what the interviewer says to show that you're engaged and understand their points. This will also help you articulate your responses more effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and resilience. Think of situations where you've had to think on your feet or adapt quickly to changing circumstances, and be ready to share those stories.
