Hull (HU1 3HA) – just a short walk from Hull Interchange.
Start date: 20th July 2026
At Wescot Credit Services, we believe great customer service can make a genuine difference. We’re on the lookout for passionate, resilient Customer Consultants to join our BFI Team, supporting customers on their journey back to financial wellbeing.
If you’re empathetic, a great listener and thrive in a people‑focused role, we’d love to hear from you.
What’s in it for you?
- Salary: Starting from £26,500.76 (based on 40 hours), rising with experience
- Bonus: Fantastic monthly bonus – earn up to £2,000 extra per year
- Holiday: 31 days (pro rata), including bank holidays
- Training: 4 weeks of structured, supportive training with a dedicated L&D Trainer
- Hybrid working: Once you are fully competent and confident in the role, enjoy the flexibility of blending home and office working
- Career with purpose: Be part of a business that truly cares about customers and colleagues
Flexible working that fits your life
- Choose from 35, 37.5 or 40 hours per week
- Condense your hours over 4 or 5 days
- We are open Monday–Friday, 8am–8pm and Saturdays, 8am–4pm. You will work on a rotational shift pattern between those hours.
- 1 in 3 Saturdays only – with a weekday off before your Saturday shift
What You’ll Be Doing
As the first point of contact, you’ll support customers through meaningful conversations that really matter.
- Handle inbound and outbound calls with professionalism and care
- Use active listening and questioning to understand individual circumstances
- Identify vulnerability and ensure customers receive the right support
- Deliver difficult news with empathy, clarity and confidence
- Help customers take positive steps towards financial health
World‑class training and support
You’ll start with a 4‑week, in‑office training programme (Monday–Friday, 8:30am–4:30pm), where you’ll learn:
- How to recognise vulnerability and support needs
- Regulation and signposting
- Our systems and processes
- How to deliver the right outcome for both customers and the business
Once you’re ready, you’ll move onto our weekly shift patterns, with the option to choose either a 35, 37.5 or a 40‑hour contract.
Why Wescot?
We’re proud of our 5‑star approach to customer service and our supportive, team‑driven culture. If you bring empathy, resilience and a positive attitude, we’ll give you the tools and training to thrive.
Our team at Wescot Credit Services has organised various events to improve well‑being, including a Summer Party, Christmas Party, team outings and vibrant office gatherings.
We are also passionate about supporting our local community, having worked with primary schools to deliver fun, educational games about money and debt.
Ready to make a difference?
Your journey with Wescot starts 20th July 2026!
Wescot Credit Services is a Contact Centre working with several large UK banks, Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers.
We are proud to announce that Encore Capital Group, which Wescot is part of, is Great Place to Work-Certified in Costa Rica, France, India, Portugal, the United Kingdom and the United States.
Diversity and inclusion are very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.
- At Wescot we’re regulated by our clients – successful candidates will have to undergo a basic credit check and criminal background check. We cannot proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf
If this sounds like a company you would like to join to help achieve our mission for 2026 and beyond, please apply and start your next chapter with us!
