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- Tasks: Join our team as a Customer Consultant, handling calls and providing top-notch customer service.
- Company: Cabot Financial is a rapidly expanding company focused on improving customer well-being.
- Benefits: Enjoy a starting salary of £25,396, performance bonuses, 31 days holiday, and discounts at high-street shops.
- Why this job: Make a real impact by helping customers manage their debts in a supportive environment.
- Qualifications: Must be resilient, have good negotiation skills, and be over 18 with the right to work in the UK.
- Other info: Diversity and inclusion are key values; we welcome diverse talent and encourage everyone to be themselves.
The predicted salary is between 25396 - 25396 £ per year.
Do you enjoy working in salesfocused roles or looking for a role in Customer Service ?
Do you have the resilience and drive to excel in a target driven environment?
Do you have good negotiation skills?
If you have answered yes, then we have an amazing full-time opportunity for you to join our Customer Operations department in our Saltcoats office,KA21 5JT, just a few minutes walk from Saltcoats station, due to start on 2nd March 2026
Our team here at Cabot Financial have done some amazing initiatives this year all in aid of improving our well-being . We understand the importance of feeling valued and taking time away from our every day-to-day role to feel our best.
- A salary starting from £25,396 per annum based on a 40 hr contract with the opportunity to progress.
- A performance related quarterly bonus, which is paid monthly – you could earn around an additional £300-£500 plus a month!
- 31 days holiday(pro rata) – including all bank holidays and the opportunity to take an additional five day’s unpaid holiday each year.
- Discount and cash back on hundreds of high-street shops.
- Overtime opportunities
- Insurance – healthcare cash back plan, travel insurance, life assurance.
Training and Shifts
You’ll spend the first four weeks in office for training Monday-Friday between 8.00am and 4.30pm. Once you’re ready to go, you’ll move into our weekly shift patterns (40-hour per week contract):
Week 1 – Monday to Friday 8:00am – 4:30pm
Week 2 – Monday to Friday 9:00am- 5:30pm
Week 3 – Monday: 12:30pm- 8:00pm
Saturday (1 in 3): 9am-1.30pm
Please note we are unfortunately unable to accommodate any holiday during the first 5 weeks training period.
What you’ll be doing
- Handling inbound and outbound dialler based calls.
- Providing exceptional customer service via telephone
- Confidently handle calls where you will talk about difficult subjects, support vulnerable customers, and deliver solutions withcare and empathy.
- Hitting your call quality standards and KPIs
- Tailoring affordable repayment plans to manage their debts, helping our customers on the road to financial recovery.
Next steps
If this sounds like you and you have got what it takes, come, and join our rapidly expanding company! We are looking for people to interview with us ASAP.
Diversity and inclusion
Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.
At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA, 2 defaults or more or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK. You must also be over 18
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Customer Consultant employer: Midland Credit Management
Contact Detail:
Midland Credit Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Familiarise yourself with the company culture at Cabot Financial. They value diversity and inclusion, so showcasing your ability to work in a diverse team can set you apart during the interview process.
✨Tip Number 2
Prepare for role-play scenarios that demonstrate your customer service skills. Since you'll be handling sensitive topics, practice how to approach difficult conversations with empathy and care.
✨Tip Number 3
Research common KPIs in customer service roles and think of examples from your past experiences where you've met or exceeded these targets. This will help you articulate your achievements effectively.
✨Tip Number 4
Be ready to discuss your negotiation skills in detail. Think of specific instances where you've successfully negotiated outcomes, as this is a key aspect of the Customer Consultant role.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Consultant. Familiarise yourself with the skills required, such as negotiation and customer service, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in sales or customer service roles. Use specific examples to demonstrate your resilience and ability to work in a target-driven environment.
Showcase Your Skills: Clearly outline your negotiation skills and any relevant training or certifications. Mention how these skills have helped you achieve targets or improve customer satisfaction in past roles.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you want to work at Cabot Financial and how you align with their values of diversity and inclusion.
How to prepare for a job interview at Midland Credit Management
✨Show Your Sales Skills
Since the role is sales-focused, be prepared to discuss your previous experience in sales or customer service. Highlight specific examples where you successfully negotiated or closed a deal, as this will demonstrate your capability in a target-driven environment.
✨Demonstrate Empathy
The job involves handling vulnerable customers and discussing difficult subjects. During the interview, showcase your ability to empathise with customers. Share experiences where you provided support and solutions with care, as this aligns with the company's values.
✨Know the Company
Research Cabot Financial and their initiatives related to employee well-being. Mention any specific programmes or values that resonate with you during the interview. This shows your genuine interest in the company and its culture.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play scenarios during the interview. Practising how you would handle a challenging customer call can help you feel more confident. Think about how you would tailor repayment plans and manage customer expectations effectively.
