Call Centre Agent

Call Centre Agent, Hull HU1 3HA, a short walk from Hull Interchange.

Wescot Credit Services is looking for Call Centre Agents to join our BFI Team starting 30th June 2025. We seek team players who share our enthusiasm, work ethic, and commitment to providing 5-star customer service.

As a Call Centre Agent at Wescot, you will:

1. Handle inbound and outbound calls, identify patterns, and recognize potentially vulnerable customers.
2. Use active listening and questioning techniques to support customers on their journey to financial health.
3. Show empathy and resilience, comfortably discuss difficult topics, and deliver challenging news with care.

You will start with a 4-week training program to learn about vulnerability, support needs, signposting, regulation, our systems, and effective questioning techniques to achieve the right outcomes for customers and the business. This training will be held at our Hull office, Monday – Friday: 8.30am – 4.30pm.

After training, you will transition to our weekly shift patterns, with options for a 35, 37.5, or 40-hour contract. Our operating hours are Monday – Friday, 8am – 8pm, and Saturdays, 8am – 4pm. You will work on a rotational shift pattern within these hours and work 1 in 3 Saturdays, with a day off during the week before your Saturday shift.

Your package includes:

• Salary from £25,396 (based on 40 hours/week), increasing with experience.
• 31 days holiday (pro-rata), including bank holidays.
• Discounts and cashback at many high-street shops.
• Fun incentives like seasonal parties, team breakfasts, pizza days, and games.
• Hybrid working – once fully trained, you can blend office and home working for better work-life balance.

We actively support our local community through initiatives with primary schools about money and debt education.

If you\’re interested in joining us to help achieve our 2025 mission and beyond, please apply and start your next chapter!

Wescot Credit Services works with major UK banks, credit card providers, energy, telecoms, and others to recover debts owed by their customers.

Encore Capital Group, which owns Wescot, is a Great Place to Work-Certified organization across multiple countries.

Diversity and inclusion are core to us. We value diverse talent and encourage everyone to be themselves at work.

Note: All candidates must pass a basic credit and criminal background check. We cannot proceed with candidates who have a CCJ, IVA, or Bankruptcy on their credit file or lack full right to work in the UK.

About the company

Midland Credit Management, based in San Diego, California, is a debt buyer and collection company with offices across the US, India, and Costa Rica.

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