Call Centre Agent

Customer Consultant, Hull HU1 3HA, a short walk from Hull Interchange

• Salary: £26,500.76 (based 40 hrs per week), rising with experience
• Hours: Option to choose from a 35, 37.5 or 40 hour contract
• Bonus: Fantastic monthly bonus where you could earn around an extra £2000 per year.
• Shifts: We are open Monday to Friday 8am - 8pm and Saturdays 9am - 5pm, you will work on a rotational shift pattern within those hours which include 2 in 4 Saturdays. But don’t worry we’ll give you a day off during the week prior to your Saturday shifts.
• Training: 4 weeks with a dedicated L&D Trainer supporting you.
• Hybrid working - once you’re fully competent and confident in your role, we operate a hybrid working business, offering employees the ability to blend between office and home working for a better work life balance!
• 31 days holiday (pro rata) - including all bank holidays.

Wescot Credit Services are on the lookout for Customer Consultants to join our team!

We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service.

In this role, you will be the first point of contact for customers, providing them with the support and empathy they need to achieve financial wellbeing.

As a Call Centre Agent At Wescot You Will

• Handle inbound and outbound calls, you’ll spot patterns and identify potentially vulnerable customers.
• Use active listening skills and questioning techniques to support our customers on their route back to financial health.
• Have empathy and resilience, be comfortable talking about difficult subjects and be able to deliver difficult news with care.
• Update multiple systems, you will accurately record customer interactions and outcomes across various internal systems, ensuring data is up-to-date and compliant with regulatory standards.
• Collaborate with colleagues, you will share insights and best practices, contributing to a supportive team environment.

You’ll begin the role with a 4-week training programme. You’ll learn about vulnerability and support needs, signposting, regulation and how to use our systems, along with effective questioning to deliver the right outcome for the customer and business. This will be based in our Hull office, Monday – Friday: 8.30am - 4.00pm

Once you’re ready to go, you’ll move into our weekly shift patterns, with the option to choose either a 35, 37.5 or a 40-hour contract.

Our team here at Wescot Credit Services have done some amazing initiatives this year all in aid of improving our well-being. We understand the importance of feeling valued and taking time away from our every day-to-day role to feel our best. Some of our events included a Summer Party, Christmas Party, team events and outings, alongside lots of fun in our vibrant Hull office.

We are also passionate about supporting our local community. We have worked with local primary schools to deliver fun, educational games around the importance of money and debt.

See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf

Wescot Credit Services is a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers.

We are proud to announce that Encore Capital Group, which Wescot is part of, is Great Place to Work-Certified in Costa Rica, France, India, Portugal, the United Kingdom and the United States.

Diversity and inclusion are very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.

• At Wescot we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.

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