Field Collections Agent in Lancaster

Start Date: 11 January 2027

Location: Lancaster - Applicants will travel up to 90 minutes (approximately) from their home address to visit our customers.

Salary & Rewards

• - £28,665 per annum (based on a 40-hour week)
• - £4,200 annual car allowance
• - Uncapped monthly bonus
• - Minimum earning potential: £32,865 per annum (including car allowance)
• - No warrant work involved

Is this role for you?

Do you:

• - Hold a full UK driving licence and have access to your own vehicle?
• - Enjoy working independently, outdoors, and meeting people face-to-face?
• - Value flexibility and autonomy in your working day?

If so, we'd love to hear from you.

About the Role

As a Field Collections Agent , you'll represent Orbit, visiting customers in their homes to help them address outstanding balances and identify sustainable solutions. This is a customer-focused role where empathy, communication, and problem-solving skills are essential.

Your Responsibilities as a Field Collections Agent

Working independently, you will:

• - Visit customers to discuss outstanding arrears and available payment options.
• - Manage both regulated and non-regulated accounts.
• - Process payments and arrange suitable repayment plans.
• - Reconnect customers with relevant client services and support.
• - Explain the potential consequences of continued non-payment.
• - Update account outcomes in real time using an Orbit-issued iPad.

Working Hours

• - Flexible 40-hour working week
• - Shift patterns covering 8:00am to 8:00pm, Monday to Friday
• - Option to condense hours into a 4-day working week

Benefits

• - 31 days holiday (including bank holidays and December shutdown)
• - Fuel card for business mileage
• - Referral bonus scheme
• - Uncapped monthly bonus scheme (typically £200-£400)
• - Comprehensive 4-week induction programme
• - Access to Medicash health cash plan
• - Employee Assistance Programme (EAP)
• - Employee networking groups
• - Monthly online team events, competitions, and fundraising activities
• - "Moments that Matter" recognition awards
• - Additional voucher and prize incentives throughout the year

Essential Requirements for our Field Collections Agents

• - Clear criminal record
• - No CCJs, IVAs, or bankruptcies within the last six years
• - Full UK driving licence with no more than six penalty points
• - Access to your own vehicle
• - Comfortable using technology and working independently in the field

Important Information

As Orbit operates within a regulated environment, all successful candidates will be required to undergo:

• - A basic criminal records check
• - Credit & reference check

Please note we are unable to progress applications where a CCJ, IVA, or bankruptcy appears on a credit file, or where applicants do not have the right to work in the UK.

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