At a Glance
- Tasks: Provide top-notch customer service through inbound and outbound calls.
- Company: Join a diverse team at a leading customer service provider.
- Benefits: Enjoy a competitive salary, hybrid working, and extensive health benefits.
- Other info: Dynamic work environment with great career progression opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 27082 - 27082 £ per year.
Benefits
- Salary: from £27,082
- Performance related monthly bonus of £400‑£600
- Hybrid working: 3 days onsite, 2 days remote after competency is achieved
- 31 days holiday pro‑rated, plus an additional 5 days unpaid holiday each year
- 5‑week induction with a dedicated L&D trainer
- Company-caused events – summer and Christmas parties
- Annual mandatory salary review
- Company funded health and wellbeing initiatives
- Employee Assistance Programme – remote physiotherapy, GP appointments, nutritionists, personal trainers, lifestyle coaches, legal support and wellbeing resources
Role Overview
We are looking for Call Centre Agents to provide high‑quality customer service to our clients, handling inbound and outbound calls while meeting key performance indicators and quality standards.
Responsibilities
- Attend a 5‑week induction training and work within a structured team led by a supervisor
- Handle inbound and dial‑ler based outbound calls to customers
- Provide exceptional telephone customer service, including discussing difficult subjects with vulnerability and empathy
- Meet call KPIs and maintain quality standards
- Tailor affordable repayment plans to help customers manage debt and achieve financial recovery
- Engage customers on inbound and outbound calls to promote financial stability
Working Hours
Weekly shift patterns (40‑hour contract). After training:
- Monday to Friday 8:00–16:10
- Monday to Friday 12:00–20:00
- Monday to Friday 10:00–18:10
- 1 in 3 Saturdays 9:00–13:00
During the first four weeks of induction, no holiday is allocated.
Qualifications and Requirements
- Previous customer service or call centre experience
- Experience handling inbound and outbound calls
- Strong listening and communication skills
- Ability to meet KPIs and quality standards
- Basic credit check and criminal background check required
- Full right to work in the UK required; candidates with CCJ, IVA or bankruptcy will not progress to interview
MCS is an equal opportunity employer. The company values diversity and encourages an inclusive work environment.
Customer Service Agent in Worthing employer: Midland Credit Management, Inc.
As a Customer Service Agent at our company, you will be part of a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With competitive salaries, hybrid working options, and comprehensive health initiatives, we ensure our team members thrive both personally and professionally. Join us for meaningful work that not only helps customers achieve financial stability but also offers you the opportunity to develop your skills in a dynamic environment.
Contact Details:
Midland Credit Management, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Worthing
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Midland Credit Management, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Midland Credit Management, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent in Worthing
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Midland Credit Management, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Midland Credit Management, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Midland Credit Management, Inc.!
How to prepare for a job interview at Midland Credit Management, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
