At a Glance
- Tasks: Support customers with financial wellbeing through engaging calls and exceptional service.
- Company: Join Orbit Credit Services, a vibrant team dedicated to 5-star customer service.
- Benefits: Enjoy competitive salary, health initiatives, and fun seasonal events.
- Other info: Flexible shifts, excellent training, and opportunities for career growth.
- Why this job: Kickstart your career in a supportive environment that values diversity and inclusion.
- Qualifications: Experience in customer service or a recent college leaver eager to learn.
The predicted salary is between 25396 - 35356 £ per year.
Call Centre Agent – Telford, TF3 4NT
Salary: from £25,396 based on experience (on a 40 hr contract)
Operational Hours: Shifts vary per client to be available Monday to Friday 8am - 8pm. Saturdays: 1 in 3 per month. Flex on shifts between 8am - 4pm.
31 days holiday (pro rata) including all bank holidays.
About Orbit Credit Services
Orbit Credit Services provide a range of debt services to our water clients to help resolve their customers' problems. We have over 200 people working with us at our Telford office. Orbit is based in the town centre around a 15‑minute walk away from the train station and a 10‑minute walk to the main bus station.
We are looking for team players who match our enthusiasm, work ethic and outlook to 5‑star customer service. If you have experience in Customer Service environments in Retail, Hospitality or Care, or are a recent college leaver looking to kickstart your career in Customer Service, or an experienced customer service professional looking for a new rewarding role, you might be a good fit.
Responsibilities
- Support customers to achieve financial wellbeing.
- Engage customers on inbound and outbound calls, providing exceptional customer service to support financial stability.
- Handle calls where you will support potentially vulnerable customers to deliver solutions with care and empathy.
- Once you have completed our excellent 4‑week training, you will move onto our weekly shift patterns to support our customers when they need us.
Contract & Working Hours
Option of a 37.5 or 40 hour per week contract with shift patterns that will depend on the client.
Benefits
- Summer and Christmas parties, plus seasonal fun events.
- Mandatory annual salary review.
- Company funded Health & Wellbeing Initiatives.
- Additional holiday entitlement following your 3 year anniversary.
Legal & Compliance
Applicants will undergo a basic credit check and criminal background check. Candidates with a CCJ, IVA or Bankruptcy on their credit file, or who do not have full right to work in the UK, will not proceed to interview stage.
Diversity and Inclusion
Diversity and inclusion are very important to us at Orbit and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. We are proud to announce that Encore Capital Group, which 'Wescot/Cabot/Orbit/DLC' is part of, is Great Place to Work‑Certified™ in Costa Rica, France, India, Portugal, the United Kingdom and the United States.
Customer Consultant in Telford employer: Midland Credit Management, Inc.
At Cabot Financial, we pride ourselves on being an award-winning employer that values ethical practices and the well-being of our employees. Our Kings Hill office offers a hybrid working model, competitive salaries, and a comprehensive benefits package, including discounts on high-street shops and private health insurance. We foster a culture of diversity and inclusion, providing ample opportunities for professional growth and development, making it an ideal place for Business Analysts looking to drive meaningful change in the financial services sector.
Contact Details:
Midland Credit Management, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant in Telford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Orbit Credit Services. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and empathy, especially since you'll be dealing with potentially vulnerable customers.
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, make sure you look professional. It shows respect for the opportunity and sets a positive tone for the conversation. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that Customer Consultant position!
We think you need these skills to ace Customer Consultant in Telford
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any experience you have in customer service. Whether it's from retail, hospitality, or care, we want to see how you've gone above and beyond for customers in the past.
Be Genuine and Personable:We love a bit of personality! Don’t be afraid to let your true self shine through in your application. Share your passion for helping others and how you can bring that enthusiasm to our team.
Tailor Your Application:Make sure to tailor your application to the role of Customer Consultant. Use keywords from the job description and show us how your skills align with what we're looking for. It’ll help you stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Midland Credit Management, Inc.
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples from your past experiences. Whether it’s from retail, hospitality, or care, think of specific situations where you provided excellent service or resolved a difficult issue.
✨Show Empathy and Understanding
Since you'll be supporting potentially vulnerable customers, it's crucial to demonstrate empathy during the interview. Prepare to discuss how you would handle sensitive situations with care and understanding, showcasing your ability to connect with customers.
✨Familiarise Yourself with Orbit's Values
Take some time to research Orbit Credit Services and understand their mission and values. Be ready to explain how your personal values align with theirs, especially regarding diversity and inclusion, as this is important to them.
✨Prepare for Shift Flexibility Questions
Given the varied shift patterns, be prepared to discuss your availability and flexibility. Think about how you can adapt to different schedules and show that you're willing to support the team when needed, especially during peak times.
