IT Infrastructure Engineer in West Malling

Are you an experienced Infrastructure Engineer looking to make a real impact in a fast‑paced, evolving technology environment? At Cabot Credit Management, we’re searching for a hands‑on technical expert to help support and deliver our core technology services across the business. While your primary focus will be on UK operations, you’ll also play a key role in understanding and contributing to our wider European technology needs. In this role, you’ll be part of our IT Operations function, providing high‑level (3rd line) support and technical leadership across a diverse range of infrastructure platforms. You’ll take ownership of complex issues, drive system optimisation, and contribute to the successful delivery of key projects. If you thrive in a collaborative environment, enjoy solving challenging technical problems, and have a passion for building secure, reliable, and scalable IT services, we’d love to hear from you.

What You Can Expect As An Infrastructure Engineer

• Salary of up to £65,000
• Permanent
• Hybrid – Kings Hill, ME19 4UA
• Not only are we offering a competitive salary and a fantastic bonus scheme, you’ll also be entitled to loads of great benefits including discount and cash back on hundreds of high‑street shops and private health insurance, plus much more.

Key Responsibilities Include

• Embed service availability into solution design and daily operations.
• Lead vulnerability and patch management across infrastructure platforms.
• Validate infrastructure elements of project work and provide technical expertise for delivery.
• Stay current with infrastructure technologies and contribute to IT governance and security.
• Deliver new functionality while maintaining stable, high‑quality services.
• Plan and execute annual disaster recovery testing.
• Operate within ITIL practices, supporting change, incident, and problem management.
• Support audit and compliance requirements (e.g., SOX, PCI‑DSS).
• Manage relationships with technology and security vendors.
• Integrate security considerations into hardware, software, and lifecycle decisions.
• Maintain in‑scope systems and provide 2nd/3rd line escalation support, including out‑of‑hours when required.
• Monitor, troubleshoot, and perform preventative maintenance across infrastructure services.
• Collaborate cross‑functionally to resolve technical challenges and high‑impact issues.
• Ensure all work complies with regulatory and legal obligations.

Skills & Experience

• Strong expertise in Windows Server platforms.
• Experience with VMware and Microsoft AVD.
• Microsoft Exchange (2016/2019 Hybrid), Office 365, and PowerShell scripting.
• Familiarity with Dell Servers and NetApp OntapAFF A900 SAN/NAS storage.
• Veeam Backup and Replication.
• Web technologies (IIS, .NET).
• Active Directory, Group Policy, DNS, DFS, DHCP, WINS.
• Windows/SQL clustering.
• Strong documentation and communication skills.
• Understanding of ITIL processes and service management.

If this sounds like you and you’d like to join our rapidly expanding company that offers excellent career progression, then apply now!

Working For Cabot

You’ll be working for an award‑winning Investors in People Gold‑accredited organisation. We’re passionate about the ethical treatment of our customers and employees. Our mission is to create pathways to economic freedom. Our vision is to make credit accessible by partnering with our consumers to restore their financial health.

Diversity and inclusion

We value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.

At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK – we are unfortunately unable to offer sponsorship.