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- Tasks: Manage Dialler campaigns and optimise contact centre performance.
- Company: Dynamic financial services company in West Malling.
- Benefits: Full-time permanent contracts with a focus on well-being and career growth.
- Why this job: Join a vibrant team and make a real impact in a high-performance environment.
- Qualifications: Basic Dialler knowledge, strong communication skills, and intermediate Excel proficiency.
- Other info: Engaging work culture that prioritises employee well-being.
The predicted salary is between 36000 - 60000 £ per year.
A financial services company is seeking a Dialler and Resource Planner in West Malling. This role involves managing Dialler campaigns, maintaining a high-performance contact center, and analyzing performance data.
Ideal candidates will possess:
- Basic knowledge of Dialler technology
- Excellent communication skills
- Intermediate Excel proficiency
The company offers full-time permanent contracts along with an engaging work environment focused on well-being and career growth.
Dialler & Resource Planner: Optimize Contact Centre in West Malling employer: Midland Credit Management, an Encore Capital Group Company
Contact Detail:
Midland Credit Management, an Encore Capital Group Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dialler & Resource Planner: Optimize Contact Centre in West Malling
✨Tip Number 1
Network like a pro! Reach out to folks in the financial services sector, especially those who work in contact centres. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss your experience with Dialler technology and how you've optimised performance in previous roles. Real-life examples can make you stand out.
✨Tip Number 3
Prepare for interviews by brushing up on your Excel skills. Since intermediate proficiency is key, practice using data analysis tools and be ready to demonstrate your ability to interpret performance data during the interview.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and connect with the right opportunities. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Dialler & Resource Planner: Optimize Contact Centre in West Malling
Some tips for your application 🫡
Show Off Your Dialler Knowledge: Make sure to highlight any experience you have with Dialler technology in your application. We want to see how you can optimise campaigns and keep our contact centre running smoothly!
Excel Skills Matter: Since intermediate Excel proficiency is a must, don’t forget to mention any relevant projects or tasks where you've used Excel. We love seeing how you can analyse performance data effectively!
Communicate Clearly: Your communication skills are key for this role, so let your personality shine through in your written application. We appreciate clarity and enthusiasm, so be yourself!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Midland Credit Management, an Encore Capital Group Company
✨Know Your Dialler Technology
Before the interview, brush up on your knowledge of Dialler technology. Be prepared to discuss how you've used it in previous roles and any specific campaigns you've managed. This shows you’re not just familiar with the tech but can also apply it effectively.
✨Showcase Your Data Analysis Skills
Since the role involves analysing performance data, come ready with examples of how you've used Excel to track and improve performance metrics. Highlight any specific tools or functions you’ve used, like pivot tables or VLOOKUP, to demonstrate your intermediate proficiency.
✨Communicate Clearly and Confidently
Excellent communication skills are a must for this position. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where your communication made a difference in a team setting or with clients.
✨Emphasise Your Commitment to Well-being and Growth
The company values well-being and career growth, so be sure to express your alignment with these values. Share how you prioritise your own well-being and any professional development activities you’ve engaged in, showing that you’re proactive about your career.
