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- Tasks: Support customers with financial wellbeing through inbound and outbound calls.
- Company: Dynamic financial services provider in Telford.
- Benefits: Starting salary of £25,396, additional holiday after three years, and various company perks.
- Why this job: Make a real difference in customers' lives while developing your communication skills.
- Qualifications: Experience in customer service, retail, or hospitality is preferred.
- Other info: Flexible shift patterns based on client needs and a supportive team environment.
The predicted salary is between 25396 - 25396 £ per year.
A financial services provider in Telford is seeking a Call Centre Agent to join their team. The role involves supporting customers to achieve financial wellbeing through inbound and outbound calls, delivering exceptional customer service with care and empathy.
Ideal candidates have experience in customer service environments such as retail or hospitality. The position offers a salary starting from £25,396 based on experience, with shift patterns based on client needs, and a range of company benefits including additional holiday after three years.
Customer Support Advisor – Inbound/Outbound Calls in Telford employer: Midland Credit Management, an Encore Capital Group Company
Contact Detail:
Midland Credit Management, an Encore Capital Group Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor – Inbound/Outbound Calls in Telford
✨Tip Number 1
Make sure you know the company inside out! Research their values and services so you can show how your experience aligns with their mission during the interview. This will help us stand out as a candidate who truly cares about the role.
✨Tip Number 2
Practice your phone skills! Since this role involves inbound and outbound calls, try role-playing with a friend or family member. This will help us feel more confident and prepared to handle customer queries with empathy and care.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give us insider tips and might even lead to a referral, which can boost our chances of landing that job.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing our enthusiasm for the position. It keeps us fresh in their minds and demonstrates our commitment to providing exceptional customer service.
We think you need these skills to ace Customer Support Advisor – Inbound/Outbound Calls in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in environments like retail or hospitality. We want to see how you've delivered exceptional service and supported customers in the past!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share your passion for helping others and how you can contribute to our mission of supporting customers' financial wellbeing. We love a personal touch!
Showcase Your Communication Skills: Since this role involves inbound and outbound calls, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to show your empathy and care for customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Midland Credit Management, an Encore Capital Group Company
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially those related to empathy and problem-solving. Be ready to share examples from your past experiences in retail or hospitality that showcase how you handled difficult situations or went the extra mile for a customer.
✨Understand the Company and Role
Do some research on the financial services provider and their approach to customer wellbeing. Familiarise yourself with their values and how they deliver exceptional service. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Practice Common Interview Questions
Prepare for typical interview questions like 'How do you handle difficult customers?' or 'Can you give an example of a time you provided excellent service?'. Practising your responses will help you feel more confident and articulate during the interview.
✨Show Enthusiasm and Positivity
During the interview, let your passion for helping others shine through. A positive attitude can make a huge difference, especially in customer support roles. Remember, they’re looking for someone who can connect with customers and provide a caring experience.
