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- Tasks: Assist customers with inquiries and provide top-notch service in a dynamic call centre environment.
- Company: Join a leading customer service provider with a focus on teamwork and support.
- Benefits: Competitive salary, 31 days holiday, and flexible shift patterns.
- Why this job: Gain valuable experience while helping customers and developing your communication skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Opportunity for career advancement in a supportive team atmosphere.
The predicted salary is between 25396 - 35356 £ per year.
Call Centre Agent – Telford, TF3 4NT
Salary: from £25,396 based on experience (on a 40 hr contract)
Operational Hours: Shifts vary per client to be available Monday to Friday 8am - 8pm. Saturdays: 1 in 3 per month. Flex on shifts between 8am - 4pm.
31 days holiday (pro rata) including all
Customer Consultant in Telford employer: Midland Credit Management, an Encore Capital Group Company
Contact Detail:
Midland Credit Management, an Encore Capital Group Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant in Telford
✨Tip Number 1
Make sure you research the company and its values before your interview. This will help us show that you're genuinely interested in the role and align with what they stand for.
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. We want to ensure you feel confident and can articulate your experience clearly when it comes to customer service scenarios.
✨Tip Number 3
Dress appropriately for the interview, even if it's a virtual one. We all know first impressions count, so looking professional can set the right tone from the get-go.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows that you’re keen on the position. Plus, we love a bit of initiative!
We think you need these skills to ace Customer Consultant in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Consultant role. Highlight any relevant experience in call centres or customer service, and don’t forget to showcase your communication skills – they’re key for us!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the role. Be genuine, and let your personality come through while aligning your experiences with what we’re looking for.
Showcase Your Availability: Since the shifts vary, it’s super important to mention your availability clearly in your application. Let us know when you can work, especially if you’re flexible with weekends – it’ll make you stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application, and you’ll get all the latest updates about your application status right there!
How to prepare for a job interview at Midland Credit Management, an Encore Capital Group Company
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being a part of their team.
✨Prepare for Common Questions
Think about the typical questions you might face as a Customer Consultant. Be ready to discuss your previous experience in customer service, how you handle difficult customers, and your approach to teamwork. Practising your answers can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Call Centre Agent, strong communication skills are key. During the interview, make sure to articulate your thoughts clearly and listen actively. You might even want to demonstrate your ability to explain something complex in simple terms, which is a valuable skill in this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest and helps you gauge if the company is the right fit for you. Consider asking about the team culture, training opportunities, or what a typical day looks like for a Customer Consultant.
