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- Tasks: Provide exceptional customer service and tailor repayment plans for clients.
- Company: Leading credit management firm with a focus on diversity and inclusion.
- Benefits: Starting salary of £25,396 plus performance bonuses and extensive benefits.
- Why this job: Join a rapidly expanding team and make a real difference in customers' lives.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Great opportunities for career growth in a supportive environment.
The predicted salary is between 25396 - 25396 £ per year.
A leading credit management firm is looking for full-time Customer Consultants in Saltcoats. In this role, you will provide exceptional customer service, handle sensitive calls, and tailor repayment plans to support customers.
The position offers a starting salary of £25,396 along with additional performance-based bonuses and extensive benefits, including healthcare insurance and holiday allowances.
Join a rapidly expanding team that values diversity and inclusion and apply now!
Customer Consultant: Inbound Calls & Debt Recovery in Saltcoats employer: Midland Credit Management, an Encore Capital Group Company
Contact Detail:
Midland Credit Management, an Encore Capital Group Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant: Inbound Calls & Debt Recovery in Saltcoats
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling inbound calls, get comfortable with common customer service scenarios. Role-playing with a friend can help you sound confident and ready to tackle any situation.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and keen to learn more about the role and the company culture. Plus, it gives you a chance to see if they’re the right fit for you too!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Consultant: Inbound Calls & Debt Recovery in Saltcoats
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled sensitive situations and provided exceptional support in the past. Tailor your examples to show that you can adapt to different customer needs!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications quickly and easily.
Tailor Your Application: Don’t just send a generic application! We love when candidates take the time to tailor their applications to our specific role. Mention how your skills align with the responsibilities of a Customer Consultant and why you’re excited about joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Midland Credit Management, an Encore Capital Group Company
✨Know the Company Inside Out
Before your interview, take some time to research the credit management firm. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Common Scenarios
As a Customer Consultant, you'll likely face sensitive situations. Think about how you would handle difficult calls or tailor repayment plans. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and empathy towards customers.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows respect and helps you provide more relevant answers. You can even paraphrase the question back to the interviewer to confirm your understanding before responding.
✨Showcase Your Communication Skills
Since this role involves handling inbound calls, it's crucial to demonstrate your communication skills. Speak clearly and confidently during the interview, and don’t hesitate to ask for clarification if you don’t understand something. This will reflect your ability to engage with customers effectively.
