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- Tasks: Provide exceptional customer service and support vulnerable customers with care.
- Company: Join Cabot Financial, a rapidly expanding company in Saltcoats.
- Benefits: Starting salary of £25,396, performance bonuses, and 31 days holiday.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Must be over 18, with strong communication skills and empathy.
- Other info: Diverse and inclusive workplace with excellent career progression opportunities.
The predicted salary is between 25396 - 26396 £ per year.
We have an amazing full-time opportunity for you to join our Customer Operations department as Customer Consultants in our Saltcoats office, KA21 5JT, starting on 2nd March 2026. Our office is just a few minutes walk from Saltcoats station. Our team here at Cabot Financial have done some amazing initiatives this year all in aid of improving our well-being. We understand the importance of feeling valued and taking time away from our everyday-to-day role to feel our best.
What We Offer
- A salary starting from £25,396 per annum based on a 40 hr contract with the opportunity to progress.
- A performance related quarterly bonus, which is paid monthly - you could earn around an additional £300-£500 plus a month!
- 31 days holiday (pro rata) - including all bank holidays and the opportunity to take an additional five day’s unpaid holiday each year.
- Discount and cash back on hundreds of high-street shops.
- Overtime opportunities.
- Insurance - healthcare cash back plan, travel insurance, life assurance.
- Employee Assistance Programme – with access to remote physiotherapy, GP appointments, nutritionists, personal trainers, lifestyle coaches, legal support, wellbeing resources and much more.
What You’ll Be Doing
- Handling inbound and outbound dialler based calls.
- Providing exceptional customer service via telephone.
- Confidently handle calls where you will talk about difficult subjects, support vulnerable customers, and deliver solutions with care and empathy.
- Hitting your call quality standards and KPIs.
- Tailoring affordable repayment plans to manage their debts, helping our customers on the road to financial recovery.
Training And Shifts
You’ll spend the first four weeks in office for training Monday-Friday between 8.00am and 4.30pm. Once you’re ready to go, you’ll move into our weekly shift patterns (40-hour per week contract):
- Week 1 – Monday to Friday 8:00am - 4:30pm
- Week 2 – Monday to Friday 9:00am- 5:30pm
- Week 3 – Monday: 12:30pm- 8:00pm Saturday (1 in 3): 9am-1.30pm
Please note we are unfortunately unable to accommodate any holiday during the first 5 weeks training period.
Next Steps
If this sounds like you and you have got what it takes, come, and join our rapidly expanding company! We are looking for people to interview with us ASAP. Apply Now!
Diversity and Inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.
At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA, 2 defaults or more or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK. You must also be over 18.
Call Centre Agent in Saltcoats employer: Midland Credit Management, an Encore Capital Group Company
Contact Detail:
Midland Credit Management, an Encore Capital Group Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent in Saltcoats
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cabot Financial. Understand their values, mission, and recent initiatives. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle difficult calls and support vulnerable customers during the interview.
✨Tip Number 3
Dress to impress! Even if the job is in a call centre, showing up in smart attire can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Call Centre Agent in Saltcoats
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application: Make sure to customise your application for the Call Centre Agent role. Highlight your customer service experience and any skills that match what we’re looking for in our Customer Consultants.
Show Enthusiasm: We love seeing candidates who are genuinely excited about the opportunity! Make sure to express your enthusiasm for the role and our company in your application.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s quick and easy, and it ensures your application goes straight to us!
How to prepare for a job interview at Midland Credit Management, an Encore Capital Group Company
✨Know Your Stuff
Before the interview, make sure you understand what the role of a Call Centre Agent entails. Familiarise yourself with the company’s values and recent initiatives, especially those related to customer service and well-being. This will help you demonstrate your genuine interest in the position.
✨Practice Empathy
Since you'll be handling calls that may involve difficult subjects, practice how you would respond to vulnerable customers. Think about scenarios where you might need to show empathy and support. Role-playing these situations can help you feel more confident during the actual interview.
✨Highlight Your Communication Skills
In a call centre role, communication is key. Be prepared to discuss your previous experiences where you successfully handled customer queries or complaints. Use specific examples to showcase your ability to communicate clearly and effectively, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training processes, or how success is measured in the role. This shows that you’re not only interested in the job but also in how you can contribute to the team’s success.
