Field Collections Agent in Rhyl

Field Collections Agent

Start date 16th February 2026

Location: Within a 90‑minute travel radius of your home (applicants must reside within Rhyll)

Salary: £27,965 + £4,200 per annum car allowance + uncapped monthly bonus (current field team earn £200‑£400)

Earnings Potential: Up to £35,765 per year (inclusive of car allowance)

Hours: Flexible, 40 hours per week (including prime hours)

No warrant work involved

Do you…

• Hold a full UK driving licence and have access to a vehicle?
• Prefer working independently, outdoors, and engaging with people face‑to‑face?
• Value flexibility and autonomy in your schedule?

About the role

As a Field Collections Agent, you’ll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.

Your key responsibilities

• Visit customers to resolve outstanding arrears and discuss payment options.
• Handle accounts for both regulated and non‑regulated clients, including reconnection visits.
• Accept payments, set up repayment plans, and re‑engage customers with client services.
• Educate customers about the potential consequences of non‑payment.
• Use an Orbit‑supplied iPad to update account outcomes in real time.

Working hours

We offer a 40‑hour work week with a supportive approach to work‑life balance. Your visits will be scheduled across the following operating window:

• Monday–Friday: 8 am–8 pm; Saturday: 9 am–1 pm.
• 10 of your 40 hours must be worked during prime hours (4 pm–8 pm Monday and Saturday 9 am–1 pm).

Benefits

• 31 days holiday (incl. bank holidays + December shutdown)
• Fuel card for business use
• Referral bonus scheme
• Uncapped monthly bonuses (£200‑£400 typical)
• Comprehensive 5‑week induction programme
• Ongoing training and professional development
• Access to Medicash and Employee Assistance Programme

Requirements

• Clear criminal record.
• No CCJs, IVAs, or bankruptcies in the last 6 years.
• Full driving licence (max 6 points), own car, and will require business insurance.
• Tech‑savvy and comfortable working independently.

Job type: Full‑time

Pay: £27,965 – £35,765 per year

Job Ref: CCAFLD