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- Tasks: Meet customers at home to help them manage their finances and resolve payment issues.
- Company: Join Orbit, a supportive company focused on making a difference in people's lives.
- Benefits: Enjoy 31 days holiday, flexible hours, and uncapped monthly bonuses.
- Why this job: Make a real impact while earning a competitive salary and developing your skills.
- Qualifications: Must have a clear criminal record, driving licence, and be tech-savvy.
- Other info: Flexible working hours with a strong focus on work-life balance.
The predicted salary is between 27965 - 35765 £ per year.
Start date: 16 February 2026.
Location: Within a 90-minute travel radius of your home (reside within Lowestoft).
Salary: From £27,965 + £4,200 car allowance + uncapped monthly bonus. Earnings potential: Up to £35,765 per year (incl. car allowance).
Hours: Flexible, 40 hours per week (including prime hours). No Warrant Work Involved.
About The Role: As a Field Collections Agent, you will be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your Key Responsibilities:
- Visit customers to resolve outstanding arrears and discuss payment options.
- Handle accounts for both regulated and non-regulated clients. This will include reconnection visits.
- Accept payments, set up repayment plans, and re-engage customers with client services.
- Educate customers about the potential consequences of non-payment.
- Use an Orbit-supplied iPad to update account outcomes in real time.
Working Hours: We offer a 40-hour work week with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window: 40 hours per week required, operating hours Monday–Friday 8am–8pm and Saturday 9am-1pm. 10 of your 40 hours must be worked during prime hours. Prime hours are 4pm-8pm Monday and Saturday 9am-1pm.
Benefits:
- 31 days holiday (incl. bank holidays + December shutdown).
- Fuel card for business use.
- Referral Bonus Scheme.
- Uncapped monthly bonuses (£200–£400 typical).
- Comprehensive 5-week induction programme.
- Ongoing training and professional development.
- Access to Medicash and Employee Assistance Programme.
Requirements:
- Clear criminal record.
- No CCJs, IVAs, or bankruptcies in the last 6 years.
- Full driving licence (max 6 points), own car, and will require business insurance.
- Tech-savvy and comfortable working independently.
Job Type: Full-time
Pay: £27,965.00 - £35,765.00 per year.
Field Collections Agent in Lowestoft employer: Midland Credit Management, an Encore Capital Group Company
Contact Detail:
Midland Credit Management, an Encore Capital Group Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Collections Agent in Lowestoft
✨Tip Number 1
Get to know the company! Research Orbit and understand their values and mission. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Field Collections Agent, you'll be meeting customers face-to-face. Role-play scenarios with friends or family to get comfortable discussing sensitive financial topics with empathy and understanding.
✨Tip Number 3
Prepare questions for your interview! Show that you're engaged by asking about the team culture, training opportunities, and how success is measured in the role. This not only helps you but also impresses the interviewer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining Orbit as a Field Collections Agent.
We think you need these skills to ace Field Collections Agent in Lowestoft
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the Field Collections Agent role. A bit of warmth and friendliness can go a long way!
Tailor Your Application: Make sure to tailor your application specifically for this role. Highlight your skills in empathy and problem-solving, as these are key for helping customers with their finances. We love seeing how your background fits with what we do at Orbit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the job. Remember, we’re looking for someone who can communicate effectively with our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so get your application in today!
How to prepare for a job interview at Midland Credit Management, an Encore Capital Group Company
✨Know Your Stuff
Before the interview, make sure you understand the role of a Field Collections Agent. Familiarise yourself with the responsibilities, like handling accounts and discussing payment options. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Empathy
Since this role involves meeting customers and helping them with their finances, it's crucial to demonstrate your ability to empathise. Prepare examples from your past experiences where you've successfully handled sensitive situations or provided support to others. This will highlight your suitability for the role.
✨Be Tech-Savvy
As you'll be using an iPad to update account outcomes, make sure you're comfortable with technology. Brush up on any relevant apps or software you might encounter. If you can, practice using similar tools beforehand to show that you're ready to hit the ground running.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
