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For Companies At a Glance
- Tasks: Meet customers face-to-face to help them manage their finances and find solutions.
- Company: Join Midland Credit Management, a part of Encore Capital Group, known for its supportive culture.
- Benefits: Enjoy 31 days holiday, flexible hours, and uncapped monthly bonuses.
- Why this job: Make a real difference in people's lives while enjoying flexibility and autonomy.
- Qualifications: Must have a full UK driving licence and be tech-savvy.
- Other info: Great career growth opportunities with ongoing training and a comprehensive induction programme.
The predicted salary is between 27965 - 35765 £ per year.
Midland Credit Management, an Encore Capital Group Company
About The Role
As a Field Collections Agent, you’ll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance and practical solutions that make a real difference.
Key Responsibilities
- Visit customers to resolve outstanding arrears and discuss payment options.
- Handle accounts for both regulated and non‑regulated clients, including reconnection visits.
- Accept payments, set up repayment plans and re‑engage customers with client services.
- Educate customers about the potential consequences of non‑payment.
- Use an Orbit‑supplied iPad to update account outcomes in real time.
Requirements
- Full UK driving licence (max 6 points).
- Own car and access to a vehicle; business insurance required.
- Clear criminal record.
- No CCJs, IVAs or bankruptcies in the last 6 years.
- Tech‑savvy and comfortable working independently.
- Prefer working independently, outdoors and engaging face‑to‑face; value flexibility and autonomy.
Salary & Location
- Salary: £27,965 per annum + £4,200 car allowance + uncapped monthly bonus (typical £200–£400). Earnings potential up to £35,765 per year.
- Hours: Flexible, 40 hours per week (including peak shifts).
- Location: Within a 90‑minute travel radius of your home (applicants must reside within Liverpool).
Working Hours
- 40 hours per week, Monday–Friday 8am–8pm, Saturday 9am–1pm. 10 hours must be worked during prime hours (4pm–8pm Monday and Saturday 9am–1pm).
Benefits
- 31 days holiday (incl. bank holidays + December shutdown).
- Fuel card for business use.
- Referral bonus scheme.
- Uncapped monthly bonuses (£200–£400 typical).
- Comprehensive 5‑week induction programme.
- Ongoing training and professional development.
- Access to Medicash and Employee Assistance Programme.
Field Collections Agent in Liverpool employer: Midland Credit Management, an Encore Capital Group Company
Contact Detail:
Midland Credit Management, an Encore Capital Group Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Collections Agent in Liverpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Midland Credit Management and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Field Collections Agent, you'll be meeting customers face-to-face. Role-play some scenarios with friends or family to get comfortable discussing sensitive topics like finances and payment options.
✨Tip Number 3
Show off your tech-savviness! Since you'll be using an iPad to update account outcomes, make sure you’re familiar with similar devices. Maybe even bring your own device to the interview to demonstrate your comfort with technology.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Orbit team. Don’t miss out on this opportunity!
We think you need these skills to ace Field Collections Agent in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Collections Agent role. Highlight any previous customer-facing roles and your ability to handle sensitive situations with empathy.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping customers with their finances and how your approach aligns with our values at Orbit.
Showcase Your Tech Savviness: Since you'll be using an iPad for updates, mention any relevant tech skills or experiences. We love candidates who are comfortable with technology and can adapt quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Midland Credit Management, an Encore Capital Group Company
✨Know Your Stuff
Before the interview, make sure you understand the role of a Field Collections Agent. Familiarise yourself with the responsibilities, like discussing payment options and handling accounts. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Empathy
Since this role involves meeting customers face-to-face, it's crucial to demonstrate your ability to empathise with their situations. Prepare examples from your past experiences where you've successfully helped someone through a tough time, as this will highlight your suitability for the job.
✨Tech-Savvy Skills
As you'll be using an iPad to update account outcomes, brush up on your tech skills. Be ready to discuss any relevant experience you have with technology, especially in a field setting. This will reassure the interviewer that you can handle the tools required for the job.
✨Flexibility and Independence
This role requires a lot of independence and flexibility, so be prepared to talk about how you manage your time and work autonomously. Share specific examples of how you've successfully worked independently in the past, as this will show that you're a great fit for the role.
