At a Glance
- Tasks: Meet customers face-to-face to help them manage their finances and resolve payment issues.
- Company: Join Orbit Credit Services, a supportive and flexible workplace.
- Benefits: Earn a competitive salary, bonuses, and enjoy 31 days holiday plus ongoing training.
- Other info: Perfect for those who thrive in independent roles and value work-life balance.
- Why this job: Make a real difference in people's lives while enjoying flexibility and autonomy.
- Qualifications: Must have a full UK driving licence, own car, and a clear criminal record.
The predicted salary is between 28800 - 35200 £ per year.
Start date: 13th April 2026
Location: Within a 90-minute travel radius of your home (applicants must reside within Liverpool)
Salary: From £28,665.02 + £4,200 per annum car allowance + uncapped monthly bonus (as a guide, our current Field team earn monthly bonuses from £200-£400)
Earnings Potential: Up to £35,265 per year (inclusive of car allowance)
Hours: Flexible, 40 hours per week (including peak shifts)
No Warrant Work Involved
Do you:
- Hold a full UK driving licence and have access to a vehicle?
- Prefer working independently, outdoors, and engaging with people face-to-face?
- Value flexibility and autonomy in your schedule?
If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.
About the Role
As a Field Collections Agent, you’ll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your key responsibilities:
- Visit customers to resolve outstanding arrears and discuss payment options
- Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
- Accept payments, set up repayment plans, and re-engage customers with client services
- Educate customers about the potential consequences of non-payment
- Use an Orbit-supplied iPad to update account outcomes in real time
Candidates who have previously been successful in this role have come from a background in Sales, Military or Police.
Working Hours
We offer a 40-hour work week with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:
- 40 hours per week required, operating hours are Monday-Friday visiting between 8am-8pm
- Saturday 9am-1pm
- 10 of your 40 hours must be worked during prime hours. Prime hours are 4pm -8pm Monday to Friday and Saturday 9am-1pm.
Benefits
- 31 days holiday (incl. bank holidays + December shutdown)
- Fuel card for business use
- Referral Bonus Scheme
- Uncapped monthly bonuses (£200-£400 typical)
- Comprehensive 5-week induction programme
- Ongoing training and professional development
- Access to Medicash and Employee Assistance Programme
Requirements
- Clear criminal record
- No CCJs, IVAs, or bankruptcies in the last 6 years
- Full driving licence (max 6 points), own car, and will require business insurance
- Tech-savvy and comfortable working independently
Field Collections Agent in Lancaster employer: Midland Credit Management, an Encore Capital Group Company
Cabot Credit Management is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of the UK. Employees benefit from comprehensive professional development opportunities, competitive remuneration, and a commitment to maintaining high ethical standards in all operations, making it a rewarding place for those looking to make a meaningful impact in the debt acquisition sector.
Contact Details:
Midland Credit Management, an Encore Capital Group Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Collections Agent in Lancaster
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Midland Credit Management, an Encore Capital Group Company as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Midland Credit Management, an Encore Capital Group Company and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Midland Credit Management, an Encore Capital Group Company’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Collections Agent in Lancaster
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Midland Credit Management, an Encore Capital Group Company, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Midland Credit Management, an Encore Capital Group Company, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Midland Credit Management, an Encore Capital Group Company.
How to prepare for a job interview at Midland Credit Management, an Encore Capital Group Company
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Midland Credit Management, an Encore Capital Group Company offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Midland Credit Management, an Encore Capital Group Company but also helps you get a feel for whether you’d thrive in that environment.
