Call Centre Agent in Glasgow

Call Centre Agent, Glasgow G2 7HF, a short walk from Glasgow Central Station – Starting 16th February!

Salary: Starting from £25,396.80 and progressing to £26,856.80 (based on experience and a 40‑hour contract). Bonus: Fantastic monthly bonus where you could earn around an extra £2,000 per year. Shifts: Open Monday to Friday 8am‑8pm and Saturdays 9am‑5pm; you will work on a rotational shift pattern within those hours and work 2 in 4 Saturdays, with a day off during the week prior to your Saturday shifts. Training: 6 weeks with a dedicated L&D Trainer supporting you.

Wescot Credit Services are seeking dedicated Call Centre Agents to join our TSB team. In this role you will be the first point of contact for vulnerable customers, providing empathy and support to help them navigate their financial challenges. You will handle both inbound and outbound calls, build rapport, and assist customers in finding affordable repayment solutions.

Key Responsibilities

• Provide 5‑star customer service and support as the first point of contact.
• Identify vulnerable customers and ensure the right support is given.
• Handle inbound and outbound calls, supporting customers through financial struggles with care and understanding.
• Conduct detailed affordability assessments to set up payment plans.
• Create tailored repayment plans to get customers back on track.
• Update multiple systems accurately, maintaining data integrity and compliance with regulatory standards.
• Collaborate with colleagues, sharing insights and best practices to contribute to a supportive team environment.

Benefits Include

• 31 days holiday including bank holidays.
• Discounts and cash back on hundreds of high‑street shops.
• Optional private healthcare plan (BUPA).
• Monthly incentives where you can win a range of prizes and rewards.
• Ongoing support and development from our in‑house team.
• Hybrid working model once you’re fully competent, offering a blend of office and home working for better work‑life balance.

Why Work At Wescot Credit Services

• Summer and Christmas parties.
• Mandatory annual salary review.
• Company‑funded health & wellbeing initiatives.
• Learn more about our culture – your colleagues share their experience here.

Wescot Credit Services is a Contact Centre working with several large UK banks and credit card providers, as well as energy, telecoms and other sectors to help recover debts owed to their customers.

Encore Capital Group, the parent of Wescot, is Great Place to Work‑Certified™ in Costa Rica, France, India, Portugal, the United Kingdom and the United States.

We value diverse talent and encourage a culture that includes everyone. Please note that any successful candidate will undergo a basic credit check and criminal background check. Candidates with a CCJ, IVA or bankruptcy on their credit file, or who do not have full right to work in the UK, will not proceed to interview.