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- Tasks: Engage with customers to help them manage their financial situations through home visits.
- Company: Join Orbit Credit Services, a supportive company focused on customer financial health.
- Benefits: Enjoy flexible hours, a competitive salary, and uncapped monthly bonuses.
- Why this job: Work outdoors, make a difference, and develop your customer service skills in a rewarding role.
- Qualifications: Must have a full driving licence, a clear criminal record, and be tech-savvy.
- Other info: Comprehensive training provided, plus 31 days holiday and excellent employee benefits.
The predicted salary is between 27965 - 35765 £ per year.
Do you have a full driving licence and access to a vehicle for work? Would you love to work outdoors? Do you want the flexibility to work the hours to suit you and your customers? If the answer is yes, then we have an excellent opportunity for you!
Please note we can only accept applications from candidates who reside within Lancaster but you can expect to travel up to 90 minutes radius from your home address.
SalaryBasic starting salary from £27,965 with potential to rise in role, plus £4,200 p.a. car allowance & fuel card (business use only). Our monthly bonus structure is uncapped. As a guide, Field Collections Agents earn bonuses of £200 - £400 per month which could take your annual earnings total up to £35,765 (inclusive of the car allowance).
ShiftsWorking patterns, to support your work-life balance. We have an operating window of:
- 8am – 8pm Monday to Friday
- 9am - 1pm on Saturday
We work a 40-hour week, 10 hours of which must be worked during our prime operating window:
- Monday to Friday 4pm – 8pm
- Saturday 9am – 1pm
As a Field Collections Agent at Orbit Credit Services, you will need to be at ease speaking to our customers to discuss options that help them address their financial situation. You’ll be field based covering a region within a 90-minute radius of your home address.
Your role will involve you:
- Visiting our customers at their home address supporting them get back on track with their outstanding arrears
- Your work will be split between water accounts and our regulated work which will include reconnect visits
- Day to day you can expect to resolve customer’s accounts on a personal basis.
- Taking payments, setting up repayment plans or reconnecting them to our clients to help them achieve financial wellbeing
- Educating customers on the potential consequences of non-payment of their account
We’ll supply you with an iPad so you can update customers’ accounts with visit outcomes, so you need to be IT literate and comfortable using the iPad.
Added Benefits- 31 days holiday (including bank holidays and an annual shutdown over the December festive period)
- Excellent company benefits
- Employee Assistance Programme and Medicash plans
To support you with this, our comprehensive five-week induction programme means you will spend time learning how to use our systems and deal with your customers effectively and professionally. We’ll make sure you’re fully prepared to speak to customers once you’ve hit the required quality structure.
Ongoing support and development from our in-house team.
Minimum Requirements- A clear criminal record
- No CCJ’s or IVA’s within the last 6 years
- Own a car and six-points or less on licence
- Must have business insurance add-on for vehicle
- Technology competent and comfortable working alone
Advisory note: At Orbit we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
Job Type: Full-timePay: £27,965.00 - £35,765.00 per year
Field Collections Agent - Lancaster employer: Midland Credit Management, an Encore Capital Group Company
Contact Detail:
Midland Credit Management, an Encore Capital Group Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Collections Agent - Lancaster
✨Tip Number 1
Familiarise yourself with the local area of Lancaster and its surrounding regions. Understanding the geography will help you plan your routes effectively, which is crucial for a Field Collections Agent who needs to travel within a 90-minute radius.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be dealing directly with customers in their homes, being able to communicate clearly and empathetically will set you apart from other candidates.
✨Tip Number 3
Make sure you're comfortable using technology, especially an iPad, as you'll need to update customer accounts during visits. Practising with similar devices can boost your confidence and efficiency.
✨Tip Number 4
Prepare for the background checks by ensuring your driving record is clean and that you have no CCJs or IVAs. Being proactive about this will save you time and stress during the application process.
We think you need these skills to ace Field Collections Agent - Lancaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and fieldwork. Emphasise any roles where you've had to manage financial discussions or collections.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the responsibilities of a Field Collections Agent. Mention your ability to work independently and your comfort with technology.
Highlight Local Knowledge: Since the role requires working within a 90-minute radius of Lancaster, mention your familiarity with the area. This can demonstrate your suitability for the position and your understanding of the local community.
Prepare for Background Checks: Be ready to discuss your clear criminal record and driving history. It’s important to address these points proactively in your application to reassure the employer of your eligibility.
How to prepare for a job interview at Midland Credit Management, an Encore Capital Group Company
✨Know Your Role
Familiarise yourself with the responsibilities of a Field Collections Agent. Understand how to discuss financial options with customers and be prepared to explain how you can help them manage their accounts effectively.
✨Demonstrate Customer Service Skills
Since this role involves direct interaction with customers, be ready to showcase your customer service experience. Share examples of how you've successfully resolved issues or helped clients in the past.
✨Be Prepared for Practical Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you had to make quick decisions or adapt to changing circumstances.
✨Showcase Your IT Competence
As you'll be using an iPad for updates, highlight your comfort with technology. Be ready to discuss any relevant experience you have with similar devices or software, as this will demonstrate your readiness for the role.
