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- Tasks: Engage with customers to help them manage their financial situations through home visits.
- Company: Join Midland Credit Management, part of Encore Capital Group, a leader in financial services.
- Benefits: Enjoy flexible hours, uncapped bonuses, and 31 days holiday including bank holidays.
- Why this job: Make a real impact on people's lives while enjoying outdoor work and a supportive team culture.
- Qualifications: Must have a full driving licence, a clear criminal record, and be tech-savvy.
- Other info: Comprehensive training provided, plus ongoing support for your professional development.
The predicted salary is between 27965 - 35765 £ per year.
Join to apply for the Field Collections Agent role at Midland Credit Management, an Encore Capital Group Company
1 day ago Be among the first 25 applicants
Join to apply for the Field Collections Agent role at Midland Credit Management, an Encore Capital Group Company
- No Warrant Work involved*
Annual earnings total up to £35,765 (inclusive of the car allowance)
Monthly Bonus
Do you have a full driving licence and access to a vehicle for work?
Would you love to work outdoors?
Do you want the flexibility to work the hours to suit you and your customers?
If the answer is yes, then we have an excellent opportunity for you!
Please note we can only accept applications from candidates who reside within Wakefield but you can expect to travel up to 90mins radius from your home address.
__________________________________________________________________
Salary
Basic starting salary from £27,965 with potential to rise in role, plus £4,200 p.a. car allowance & fuel card (business use only).
Here at Orbit we like to go above and beyond. Our monthly bonus structure is uncapped. As a guide Field Collections Agents earn bonuses of £200 – £400 per month which could take your annual earnings total up to £35,765 (inclusive of the car allowance).
Shifts
- Working patterns, to support your work-life balance.
- We have an operating window of
- 8am – 8pm Monday to Friday
- 9am – 1pm on Saturday.
- Monday to Friday 4pm – 8pm
- Saturday 9am – 1pm.
Role
As a Field Collections Agent at Orbit Credit Services you will need to be at ease speaking to our customers to discuss options that help them address their financial situation. You’ll be field based covering a region within a 90 minute radius of your home address.
Role
In this rewarding role we’ll support you to use your expertise and commitment to customer service to helping our customers achieve financial health. Your role will involve you:
- Visiting our customers at their home address supporting them get back on track with their outstanding arrears
- Your work will be split between water accounts and our regulated work which will include reconnect visits
- Day to day you can expect to resolve customer’s accounts on a personal basis.
- Taking payments, setting up repayment plans or reconnecting them to our clients to help them achieve financial wellbeing
- Educating customers on the potential consequences of non-payment of their account
- We’ll supply you with an iPad so you can update customers’ accounts with visit outcomes, so you need to be IT literate and comfortable using the iPad
Added Benefits
- 31 days holiday (including bank holidays and an annual shutdown over the December festive period)
- Excellent company benefits
- Employee Assistance Programme and Medicash plans
- Working patterns, to support your work-life balance
- To support you with this, our comprehensive five-week induction programme means you will spend time learning how to use our systems and deal with your customers effectively and professionally. We’ll make sure you’re fully prepared to speak to customers once you’ve hit the required quality structure
- Ongoing support and development from our in-house team
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MINIMUM REQUIREMENTS?
- A clear criminal record
- No CCJ’s or IVA’s within the last 6 years
- Own a car and six-points or less on licence
- Must have business insurance add-on for vehicle
- Technology competent and comfortable working alone
__________________________________________________________________
Advisory note: At Orbit we’re regulated by our clients – as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Accounting/Auditing and Finance
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Field Collections Agent employer: Midland Credit Management, an Encore Capital Group Company
Contact Detail:
Midland Credit Management, an Encore Capital Group Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Collections Agent
✨Tip Number 1
Familiarise yourself with the local area within a 90-minute radius of Wakefield. Knowing the streets and neighbourhoods will not only help you navigate efficiently but also make you feel more confident when meeting customers in their homes.
✨Tip Number 2
Brush up on your customer service skills, especially in handling sensitive financial discussions. Being empathetic and understanding can make a huge difference in how customers respond to you during visits.
✨Tip Number 3
Get comfortable using technology, particularly iPads or similar devices. Since you'll be updating customer accounts on the go, being tech-savvy will help you perform your job more efficiently.
✨Tip Number 4
Prepare for the background checks by ensuring your driving record is clean and that you have the necessary business insurance for your vehicle. This will save you time and stress during the application process.
We think you need these skills to ace Field Collections Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Field Collections Agent position. Understand the responsibilities, required skills, and the working environment to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or collections roles. Mention specific examples where you successfully resolved customer issues or managed financial accounts.
Showcase Your Skills: Make sure to highlight your IT literacy and ability to work independently, as these are crucial for the role. Provide examples of how you've used technology in past jobs to improve efficiency or customer satisfaction.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses why you want to work for Midland Credit Management specifically. Mention your understanding of their values and how you can contribute to their mission of helping customers achieve financial health.
How to prepare for a job interview at Midland Credit Management, an Encore Capital Group Company
✨Know Your Role
Familiarise yourself with the responsibilities of a Field Collections Agent. Understand the importance of customer service and how to effectively communicate with customers about their financial situations.
✨Demonstrate Your Driving Skills
Since this role requires travel, be prepared to discuss your driving experience. Highlight your full driving licence and any relevant experience you have in managing a vehicle for work purposes.
✨Showcase Your IT Competence
As you'll be using an iPad to update customer accounts, make sure to demonstrate your comfort with technology. Be ready to discuss any previous experience you have with similar devices or software.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult conversations. Think of examples from past experiences where you've successfully resolved issues or helped customers.
