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- Tasks: Meet customers at home to help them manage their finances and resolve payment issues.
- Company: Join Orbit, a supportive company focused on making a difference in people's lives.
- Benefits: Earn a competitive salary with uncapped bonuses, 31 days holiday, and ongoing training.
- Why this job: Make a real impact while enjoying flexible hours and a great work-life balance.
- Qualifications: Must have a clear criminal record, full driving licence, and be tech-savvy.
- Other info: Enjoy a dynamic role with excellent career development opportunities.
The predicted salary is between 27965 - 35765 £ per year.
Start date: 13th April 2026.
Location: Within a 90-minute travel radius of your home (residents within Lancaster).
Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus; as a guide our current Field team earn monthly bonuses from £200-£400. Earnings Potential: Up to £35,765 per year (inclusive of car allowance).
Hours: Flexible, 40 hours per week (including peak shifts). No Warrant Work Involved.
About The Role: As a Field Collections Agent, you will be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your Key Responsibilities:
- Visit customers to resolve outstanding arrears and discuss payment options.
- Handle accounts for both regulated and non-regulated clients. This will include reconnection visits.
- Accept payments, set up repayment plans, and re-engage customers with client services.
- Educate customers about the potential consequences of non-payment.
- Use an Orbit-supplied iPad to update account outcomes in real time.
Working Hours: We offer a 40-hour workweek with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:
- Monday–Friday visiting times can be between 8am–8pm.
- 10 Prime Hours required (Monday to Friday prime hours are 4pm–8pm & Saturday prime hours are 9am–1pm).
Benefits:
- 31 days holiday (including bank holidays + December shutdown).
- Fuel card for business use.
- Referral Bonus Scheme.
- Uncapped monthly bonuses (£200–£400 typical).
- Comprehensive 5-week induction programme.
- Ongoing training and professional development.
- Access to Medicash and Employee Assistance Programme.
Requirements:
- Clear criminal record.
- No CCJs, IVAs, or bankruptcies in the last 6 years.
- Full driving licence (max 6 points), own car, and will require business insurance.
- Tech-savvy and comfortable working independently.
Field Collections Agent employer: Midland Credit Management, an Encore Capital Group Company
Contact Detail:
Midland Credit Management, an Encore Capital Group Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Collections Agent
✨Tip Number 1
Get to know the company! Research Orbit and understand their values and mission. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Field Collections Agent, you'll be meeting customers face-to-face. Role-play scenarios with friends or family to build your confidence in handling different situations and showing empathy.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Orbit. Plus, it might just give you an edge!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about the role. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Field Collections Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role of a Field Collections Agent.
Tailor Your Application: Make sure to tailor your application specifically for this role. Highlight your empathy and problem-solving skills, as these are key in helping customers with their finances. We love seeing how you can make a difference!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Midland Credit Management, an Encore Capital Group Company
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Field Collections Agent. Familiarise yourself with how to handle customer interactions, payment options, and the importance of empathy in your role. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your People Skills
As you'll be meeting customers face-to-face, it's crucial to demonstrate your interpersonal skills. Prepare examples from your past experiences where you've successfully resolved conflicts or helped someone in need. This will highlight your ability to connect with customers and provide practical solutions.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle specific situations, like dealing with a frustrated customer or explaining payment consequences. Practising these scenarios can help you articulate your thought process and decision-making skills effectively.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows respect for the interviewer's time and reflects your professionalism. Plus, being punctual gives you a moment to relax and gather your thoughts before the interview starts.
