Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Meet customers to help them manage their finances and resolve payment issues.
- Company: Join Orbit, a supportive company focused on making a difference in people's lives.
- Benefits: Enjoy 31 days holiday, flexible hours, and uncapped monthly bonuses.
- Why this job: Make a real impact while working independently and engaging with people face-to-face.
- Qualifications: Must have a full UK driving licence and a clear criminal record.
- Other info: Flexible work-life balance with ongoing training and career development opportunities.
The predicted salary is between 27965 - 35765 £ per year.
Location: Within a 90‑minute travel radius of your home (applicants must reside within Huddersfield or Wakefield)
Start date: 12th January 2026
Salary: From £27,965 per annum + £4,200 car allowance + uncapped monthly bonus (field team monthly bonuses £200‑£400)
Earnings potential: Up to £35,765 per year (inclusive of car allowance)
Hours: Flexible, 40 hours per week (including peak shifts)
No warrant work involved. You will be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your Key Responsibilities
- Visit customers to resolve outstanding arrears and discuss payment options
- Handle accounts for both regulated and non‑regulated clients. This will include reconnection visits
- Accept payments, set up repayment plans, and re‑engage customers with client services
- Educate customers about the potential consequences of non‑payment
- Use an Orbit‑supplied iPad to update account outcomes in real time
Background and Preferences
- Hold a full UK driving licence and have access to a vehicle
- Prefer working independently, outdoors, and engaging with people face‑to‑face
- Value flexibility and autonomy in your schedule
Working Hours
We offer a 40‑hour work week with a supportive approach to work‑life balance. Your visits will be scheduled across the following operating window:
- Monday‑Friday visiting times can be between 8am and 8pm
- 10 prime hours required (Monday to Friday prime hours are 4pm‑8pm & Saturday prime hours are 9am‑1pm)
Benefits
- 31 days holiday (incl. bank holidays + December shutdown)
- Fuel card for business use
- Referral bonus scheme
- Uncapped monthly bonuses (£200‑£400 typical)
- Comprehensive 5‑week induction programme
- Ongoing training and professional development
- Access to Medicash and Employee Assistance Programme
Requirements
- Clear criminal record
- No CCJs, IVAs, or bankruptcies in the last 6 years
- Full driving licence (max 6 points), own car, and will require business insurance
- Tech‑savvy and comfortable working independently
Field Collections Agent employer: Midland Credit Management, an Encore Capital Group Company
Contact Detail:
Midland Credit Management, an Encore Capital Group Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Collections Agent
✨Tip Number 1
Get to know the company! Research Orbit and understand their values and mission. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Field Collections Agent, you'll be meeting customers face-to-face. Role-play scenarios with friends or family to build your confidence in handling difficult conversations and offering solutions.
✨Tip Number 3
Be ready to share your experiences! Think of examples from your past work where you've helped customers or resolved issues. This will demonstrate your ability to empathise and provide practical solutions, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Orbit team. Don’t miss out on this opportunity!
We think you need these skills to ace Field Collections Agent
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role of a Field Collections Agent.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant skills and experiences that match what we’re looking for, especially your ability to engage with customers face-to-face and handle financial discussions.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Midland Credit Management, an Encore Capital Group Company
✨Know Your Stuff
Make sure you understand the role of a Field Collections Agent inside out. Familiarise yourself with the responsibilities, like handling accounts and discussing payment options. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Empathy
Since this role involves meeting customers and helping them with their finances, it's crucial to demonstrate your empathetic side. Prepare examples from your past experiences where you've successfully helped someone in a similar situation. This will highlight your ability to connect with customers on a personal level.
✨Be Ready for Real-Life Scenarios
Expect situational questions during the interview. Think about how you would handle various customer interactions, especially challenging ones. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
✨Tech-Savvy Confidence
As you'll be using an iPad to update account outcomes, make sure you're comfortable with technology. Brush up on any relevant apps or software you might encounter. Showing that you're tech-savvy will reassure the interviewer that you can adapt quickly to the tools you'll be using.
