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- Tasks: Meet customers face-to-face to help them manage their finances and resolve outstanding payments.
- Company: Join Midland Credit Management, a supportive and flexible workplace.
- Benefits: Earn up to £35,765 with bonuses, 31 days holiday, and ongoing training.
- Why this job: Make a real difference in people's lives while enjoying flexibility and autonomy.
- Qualifications: Full UK driving licence, own car, and a clear criminal record required.
- Other info: Enjoy a dynamic work environment with excellent career growth opportunities.
The predicted salary is between 27965 - 35765 £ per year.
Start date: 16th February 2026.
Location: Within a 90‑minute travel radius of your home (applicants must reside within Lowestoft).
Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus (typical monthly bonus £200‑£400). Earnings Potential: Up to £35,765 per year (inclusive of car allowance).
Hours: Flexible, 40 hours per week (including prime hours). No warrant work involved.
About the role: As a Field Collections Agent, you’ll be the friendly face of Midland Credit Management, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your Key Responsibilities:
- Visit customers to resolve outstanding arrears and discuss payment options.
- Handle accounts for both regulated and non-regulated clients, including reconnection visits.
- Accept payments, set up repayment plans, and re‑engage customers with client services.
- Educate customers about the potential consequences of non‑payment.
- Use an Orbit‑supplied iPad to update account outcomes in real time.
Do you…
- Hold a full UK driving licence and have access to a vehicle?
- Prefer working independently, outdoors, and engaging with people face‑to‑face?
- Value flexibility and autonomy in your schedule?
Working Hours: We offer a 40‑hour work week with a supportive approach to work‑life balance. Your visits will be scheduled across the following operating window: Monday‑Friday visiting between 8 am–8 pm and Saturday 9 am–1 pm. 10 of your 40 hours must be worked during prime hours (4 pm – 8 pm Monday, Saturday 9 am – 1 pm).
Benefits:
- 31 days holiday (incl. bank holidays + December shutdown).
- Fuel card for business use.
- Referral bonus scheme.
- Uncapped monthly bonuses (£200–£400 typical).
- Comprehensive 5‑week induction programme.
- Ongoing training and professional development.
- Access to Medicash and Employee Assistance Programme.
Requirements:
- Clear criminal record.
- No CCJs, IVAs, or bankruptcies in the last 6 years.
- Full driving licence (max 6 points), own car, and business insurance required.
- Tech‑savvy and comfortable working independently.
Job Type: Full-time
Pay: £27,965 – £35,765 per year
Field Collections Agent employer: Midland Credit Management, an Encore Capital Group Company
Contact Detail:
Midland Credit Management, an Encore Capital Group Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Collections Agent
✨Tip Number 1
Get to know the company! Research Midland Credit Management and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Field Collections Agent, you'll be meeting customers face-to-face. Role-play with friends or family to get comfortable discussing sensitive financial topics and offering solutions.
✨Tip Number 3
Be ready to share your own experiences! Think about times when you've helped someone through a tough situation. This will demonstrate your empathy and problem-solving skills, which are key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Midland Credit Management.
We think you need these skills to ace Field Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Collections Agent role. Highlight any customer service experience and your ability to work independently, as these are key for us.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share why you’re excited about the role and how your background makes you a great fit. Don’t forget to mention your flexibility and willingness to engage with customers face-to-face.
Showcase Your Tech Skills: Since you'll be using an iPad for updates, it’s important to show us that you’re tech-savvy. Mention any relevant experience with technology in your application to give us confidence in your abilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Midland Credit Management, an Encore Capital Group Company
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Field Collections Agent. Familiarise yourself with the key tasks like resolving outstanding arrears and discussing payment options. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As this job involves meeting customers face-to-face, it's crucial to highlight your interpersonal skills. Prepare examples of how you've successfully engaged with people in previous roles. Emphasise your ability to empathise and provide practical solutions, as these are key traits for this position.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations you might face as a Field Collections Agent. Think about how you would handle difficult conversations or resolve conflicts. Practising these scenarios can help you feel more confident and prepared during the interview.
✨Demonstrate Your Tech Savviness
Since you'll be using an iPad to update account outcomes, it's important to show that you're comfortable with technology. Be ready to discuss any relevant tech experience you have and how you adapt to new tools quickly. This will reassure them that you can handle the digital aspects of the job with ease.
