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- Tasks: Support customers with empathy and guide them towards financial well-being.
- Company: Leading credit management firm in Hull with a mission-driven team.
- Benefits: Starting salary of £26,500.76, hybrid work, £2k bonus, and 31 days holiday.
- Why this job: Join a supportive team and make a real difference in customers' lives.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Flexible hours from 35 to 40 per week with great career growth.
The predicted salary is between 25000 - 30000 £ per year.
A leading credit management firm in Hull is seeking Call Centre Agents to join their BFI Team starting 7th April 2026. In this role, agents will handle customer inquiries with empathy and support them towards financial well-being.
Candidates can choose flexible hours from 35 to 40 hours per week. The company offers hybrid working options, a starting salary of £26,500.76, and additional perks like a bonus and 31 days holiday.
Interested candidates should apply to be part of a mission-driven team.
Customer Care Specialist — Hybrid + £2k Bonus employer: Midland Credit Management, an Encore Capital Group Company
Contact Detail:
Midland Credit Management, an Encore Capital Group Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist — Hybrid + £2k Bonus
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they support financial well-being. This will help you connect with the team during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your empathy skills! Since you'll be handling customer inquiries, think of real-life scenarios where you've helped someone in need. Share these stories during your interview to demonstrate your ability to connect with customers.
✨Tip Number 3
Be ready for role-play! Many companies, including this one, might ask you to handle a mock call during the interview. Stay calm, listen actively, and show how you'd guide a customer towards financial well-being.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our mission-driven team right from the start!
We think you need these skills to ace Customer Care Specialist — Hybrid + £2k Bonus
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to empathise with customers. We want to see how you can support them on their journey towards financial well-being.
Tailor Your CV: Don’t just send the same CV everywhere! Customise it for this role by emphasising your relevant experience in customer care. We love seeing how your skills align with our mission.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Midland Credit Management, an Encore Capital Group Company
✨Know the Company Inside Out
Before your interview, take some time to research the credit management firm. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Empathy Skills
As a Customer Care Specialist, empathy is key. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues with understanding and care. This will demonstrate that you have the right mindset for supporting customers towards financial well-being.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle specific customer situations, especially those that require patience and problem-solving. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows that you’re not just interested in the job, but also in how you can grow within the company.