At a Glance
- Tasks: Visit customers to discuss payments and provide solutions while working independently.
- Company: Join Orbit, a company focused on customer care and support.
- Benefits: Enjoy 31 days holiday, uncapped bonuses, and a flexible work schedule.
- Other info: Dynamic role with opportunities for recognition and team events.
- Why this job: Make a real difference in people's lives while enjoying autonomy and outdoor work.
- Qualifications: Must have a full UK driving licence and access to your own vehicle.
The predicted salary is between 28665 - 28665 £ per year.
Start Date: 11 January 2027
Location: Croydon - Applicants will travel up to 90 minutes (approximately) from their home address to visit our customers.
Salary & Rewards
- £28,665 per annum (based on a 40-hour week)
- £4,200 annual car allowance
- Uncapped monthly bonus
- Minimum earning potential: £32,865 per annum (including car allowance)
- No warrant work involved
Is this role for you?
- Do you hold a full UK driving licence and have access to your own vehicle?
- Enjoy working independently, outdoors, and meeting people face-to-face?
- Value flexibility and autonomy in your working day?
If so, we'd love to hear from you.
About the Role
As a Field Collections Agent, you'll represent Orbit, visiting customers in their homes to help them address outstanding balances and identify sustainable solutions. This is a customer-focused role where empathy, communication, and problem-solving skills are essential.
Your Responsibilities
- Visit customers to discuss outstanding arrears and available payment options.
- Manage both regulated and non-regulated accounts.
- Process payments and arrange suitable repayment plans.
- Reconnect customers with relevant client services and support.
- Explain the potential consequences of continued non-payment.
- Update account outcomes in real time using an Orbit-issued iPad.
Working Hours
Flexible 40-hour working week with shift patterns covering 8:00am to 8:00pm, Monday to Friday. Option to condense hours into a 4-day working week.
Benefits
- 31 days holiday (including bank holidays and December shutdown)
- Fuel card for business mileage
- Referral bonus scheme
- Uncapped monthly bonus scheme (typically £200-£400)
- Comprehensive 4-week induction programme
- Access to Medicash health cash plan
- Employee Assistance Programme (EAP)
- Employee networking groups
- Monthly online team events, competitions, and fundraising activities
- "Moments that Matter" recognition awards
- Additional voucher and prize incentives throughout the year
Essential Requirements
- Clear criminal record
- No CCJs, IVAs, or bankruptcies within the last six years
- Full UK driving licence with no more than six penalty points
- Access to your own vehicle
- Comfortable using technology and working independently in the field
Important Information
As Orbit operates within a regulated environment, all successful candidates will be required to undergo:
- A basic criminal records check
- A credit check
Please note we are unable to progress applications where a CCJ, IVA, or bankruptcy appears on a credit file, or where applicants do not have the right to work in the UK.
Field Collections Agent in Croydon employer: Midland Credit Management, an Encore Capital Group Company
Cabot Credit Management is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of the UK. Employees benefit from comprehensive professional development opportunities, competitive remuneration, and a commitment to maintaining high ethical standards in all operations, making it a rewarding place for those looking to make a meaningful impact in the debt acquisition sector.
Contact Details:
Midland Credit Management, an Encore Capital Group Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Collections Agent in Croydon
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Midland Credit Management, an Encore Capital Group Company as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Midland Credit Management, an Encore Capital Group Company and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Midland Credit Management, an Encore Capital Group Company’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Collections Agent in Croydon
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Midland Credit Management, an Encore Capital Group Company, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Midland Credit Management, an Encore Capital Group Company, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Midland Credit Management, an Encore Capital Group Company.
How to prepare for a job interview at Midland Credit Management, an Encore Capital Group Company
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Midland Credit Management, an Encore Capital Group Company offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Midland Credit Management, an Encore Capital Group Company but also helps you get a feel for whether you’d thrive in that environment.
