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- Tasks: Join our BFI Team as a Call Centre Agent, handling calls and supporting customers on their financial journey.
- Company: Wescot Credit Services is a leading debt recovery company, part of Encore Capital Group.
- Benefits: Enjoy a competitive salary, 31 days holiday, discounts, and hybrid working options.
- Why this job: Be part of a vibrant team, engage in community support, and enjoy fun workplace events.
- Qualifications: No specific experience required, just a passion for helping others and a positive attitude.
- Other info: Training starts on 30th June 2025; flexible shift patterns available post-training.
The predicted salary is between 20316 - 25476 £ per year.
Wescot Credit Services are looking for Call Centre Agents to join our BFI Team starting 30th June 2025. We seek team players who share our enthusiasm, work ethic, and commitment to delivering 5-star customer service.
As a Call Centre Agent at Wescot, you will:
- Handle inbound and outbound calls, identify patterns, and recognize potentially vulnerable customers.
- Use active listening and questioning techniques to support customers on their journey to financial health.
- Demonstrate empathy and resilience, comfortably discuss difficult topics, and deliver challenging news with care.
You will start with a 4-week training program to learn about vulnerability, support needs, signposting, regulation, system usage, and effective questioning to achieve the right outcomes for customers and the business. This training will be held at our Hull office, Monday – Friday: 8.30am – 4.30pm.
After training, you will move to our weekly shift patterns, with options for a 35, 37.5, or 40-hour contract. Our operating hours are Monday – Friday, 8am – 8pm, and Saturdays, 8am – 4pm. You will work on a rotational shift pattern and be scheduled for 1 in 3 Saturdays, with a day off during the week prior to your Saturday shift.
Your Package
- Salary from £25,396 (based on 40 hrs/week), with potential increases based on experience.
- 31 days holiday (pro-rata), including all bank holidays.
- Discounts and cashback offers at numerous high-street shops.
- Fun incentives such as seasonal parties, team breakfasts, pizza days, and games.
- Hybrid working: once fully trained, you can blend office and home working to improve work-life balance.
We are committed to supporting our local community through educational initiatives about money and debt. If you want to be part of a company aligned with our 2025 mission, apply now and start your next chapter!
Diversity and inclusion are core values at Wescot. We encourage everyone to be themselves at work and foster an inclusive culture.
Applicants must undergo a basic credit and criminal background check. We cannot proceed with candidates who have a CCJ, IVA, or Bankruptcy on their credit file, or lack full right to work in the UK.
Call Centre Agent employer: Midland Credit Management, an Encore Capital Group Company
Contact Detail:
Midland Credit Management, an Encore Capital Group Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Call Centre Agent, especially around handling vulnerable customers. Understanding the nuances of empathy and resilience in customer interactions will help you stand out during interviews.
✨Tip Number 2
Research Wescot Credit Services and their mission to support financial health. Being able to articulate how your values align with theirs can demonstrate your commitment to their goals and culture.
✨Tip Number 3
Practice active listening and questioning techniques. You might want to role-play scenarios with friends or family to get comfortable discussing sensitive topics, as this is crucial for the role.
✨Tip Number 4
Prepare questions to ask during your interview about the training programme and team culture. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
We think you need these skills to ace Call Centre Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Call Centre Agent at Wescot Credit Services. Familiarise yourself with the skills required, such as active listening, empathy, and resilience.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise any previous customer service roles or experiences where you've demonstrated empathy and effective communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Wescot and how your values align with their commitment to customer service and community support.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Midland Credit Management, an Encore Capital Group Company
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Call Centre Agent. Familiarise yourself with the key skills required, such as active listening, empathy, and resilience, as these will likely be discussed during your interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Be ready to discuss how you handled difficult situations and supported customers, as this aligns with Wescot's commitment to delivering 5-star service.
✨Demonstrate Empathy
Since the role involves discussing sensitive topics, practice how you would convey empathy and understanding. Think of scenarios where you had to deliver challenging news and how you approached those conversations with care.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This could include inquiries about the training programme, team culture, or opportunities for growth within the company. It shows your genuine interest in the role and the organisation.
